Mahbuba Rob Chowdhury
Regina,SK
Summary
Energetic, motivated and customer-oriented in sales and Customer Service with a proven track record of delivering exceptional service. Three years of experience in sales, customer service and administrative. I love to engage with customers in a friendly and professional manner, actively listening to their needs and providing product recommendations. I always maintain a deep understanding of the store's product offerings, including features, benefits, and pricing, to assist customers effectively. I am seeking an opportunity to leverage my customer service skills to drive revenue and enhance customer shopping experience at your store. Extensive experience with Microsoft Office and Google Suit.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist/ Grocery Associate
Walmart
07.2023 - Current
- Provided exceptional customer service, including assisting customers in finding products, answering inquiries, and ensuring a positive shopping experience.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adhere to all safety and sanitation guidelines, including proper food handling and maintaining a clean and organized work environment.
- Assist with sales promotions, product displays, and merchandising to boost sales and enhance the customer shopping experience.
- Educated customers about billing, payment processing and support policies and procedures.
Guest Experience & Ticket Operation Representative
Real District- Mosaic Stadium
06.2023 - 08.2023
- Efficiently handled ticket sales, Scanning, reservations, and inquiries using computerized ticketing systems.
- Conducted cash and credit card transactions accurately and securely, reconciling cash registers at the end of each shift.
- Assisted in the organization and execution of special events, including ticketing, and guest assistance.
- Actively maintained knowledge of ticketing policies, procedures, and pricing to provide accurate and up-to-date information to guests.
- Maintained a comprehensive knowledge of local attractions, recommending suitable options for guest entertainment.
Sales Associate
Ricki's
05.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Customer Service Representative
Freight Company, Shipping Line, A one logistics
01.2022 - 12.2022
- Prepared Permit, Billing, Data entry and verify all costing in the sector of supply chain management.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Controlled the schedules of service technicians, including the timesheets.
- Ensured timely movement and delivery of freight to customers Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Prepared all the relevant documents for exporting or importing goods
Administrative Assistant
City group
01.2021 - 12.2021
- Provided excellent customer service to clients and potential donors by responding to inquiries and scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Assisting with payroll duties including data entry and processing.
Education
Bachelor of Pharmacy Professional -
North South University
Bangladesh12.2021
High School Diploma -
Milestone College
Bangladesh04.2015
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Sales skills
- Strong Customer Service skills
- Active listening and empathy towards customers
- Ability to multi-task and manage time efficiently
- Accuracy in data entry, Billing
- Appointment Scheduling
- Ability to work in a fast-paced environment
- Highly Organized, Motivated
- Good in Microsoft Office Suite
- Expert in Email & Internet operations
References
Available upon request
Timeline
Customer Service Specialist/ Grocery Associate
Walmart
07.2023 - Current
Guest Experience & Ticket Operation Representative
Real District- Mosaic Stadium
06.2023 - 08.2023
Sales Associate
Ricki's
05.2023 - 08.2023
Customer Service Representative
Freight Company, Shipping Line, A one logistics
01.2022 - 12.2022
Administrative Assistant
City group
01.2021 - 12.2021
Bachelor of Pharmacy Professional -
North South University
High School Diploma -
Milestone College
Similar Profiles
Anna Marie CasinovaAnna Marie Casinova
Associate at WalmartAssociate at Walmart
Ashley LawrenceAshley Lawrence
Order Filler at WalmartOrder Filler at Walmart
Charitha VemulaCharitha Vemula
Retail Associate (Part-Time) at WalmartRetail Associate (Part-Time) at Walmart
Felicia MaxwellFelicia Maxwell
Fashion Team Associate at WalmartFashion Team Associate at Walmart
Rebecca GillieRebecca Gillie
Line Cook at Boston Pizza RestaurantLine Cook at Boston Pizza Restaurant