Mahbuba Omar
325 Bleecker St Toronto,ON
Summary
Dynamic professional with a proven track record in customer service excellence and time management, honed across roles at Rex's Ice Cream and Shoppers Drug Mart. Excelled in fostering customer loyalty and resolving complaints with professionalism. Skilled in Microsoft Office, showcasing a blend of technical and interpersonal skills. Demonstrates unwavering work ethic and integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Rex's Ice Cream
09.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Shoppers Drug Mart
06.2021 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
Camp Counselor
Jays Care
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bachelor of Arts - Business
Humber Institute of Technology And Advanced Learning
Toronto, ON11.2026
High School Diploma -
Jarvis Collegiate Institute
Toronto, ON06.2021
Skills
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and Courtesy
- Microsoft Office
- Training and mentoring
- Work Ethic and Integrity
Certification
- licensed Security Guard
- Level 3 CPR and First Aid
- WHIMIS
Timeline
Cashier
Rex's Ice Cream
09.2022 - 05.2023
Cashier
Shoppers Drug Mart
06.2021 - 07.2022
Camp Counselor
Jays Care
05.2019 - 08.2019
Bachelor of Arts - Business
Humber Institute of Technology And Advanced Learning
High School Diploma -
Jarvis Collegiate Institute
- licensed Security Guard
- Level 3 CPR and First Aid
- WHIMIS
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