Mahbub Alam
Etobicoke,ON
Summary
Highly organized and dependable candidate with a strong ability to effectively manage multiple priorities and maintain a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals. Exceptional problem-solving skills and a proactive approach to tackling new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and driving the advancement of organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Relationship Manager
NCC Bank
01.2024 - 07.2024
- Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
Senior Executive Officer, MD’s Secretariat
NCC Bank
02.2021 - 01.2024
- Prepare agendas, take minutes, and follow up on action items from meetings.
- Draft and proofread correspondence, reports, and presentations for the CEO.
- Assist with special projects and initiatives as directed by the CEO, ensuring timelines and deliverables are met.
- Conduct research on industry trends, competitors, and relevant topics to support decision-making.
- Foster relationships with key stakeholders, including board members, executives, and clients.
- Streamlined communication channels between departments for improved collaboration and decision-making efficiency.
- Optimized resource allocation through regular monitoring of budgets, schedules, manpower availability.
- Delivered exceptional customer service, fostering long-term relationships with clients and stakeholders.
Executive Officer
United Commercial Bank Limited
01.2020 - 01.2021
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Handled administrative management, personnel issues and supply requirements for unit.
Senior Officer
United Commercial Bank Limited
10.2017 - 12.2019
Program Coordinator
BRAC University
09.2015 - 09.2017
Assistant Manager
Home Engineering & Builders Ltd
01.2014 - 08.2015
Senior Executive
Multi Dimension Limited
01.2012 - 12.2014
Education
Master of Business Administration (MBA) - Marketing
American International University, Bangladesh
01-2015
Bachelor of Business Administration (BBA) - Marketing
BRAC University
01-2011
Skills
- Customer Engagement
- Market Research
- Strategic Planning
- Public Speaking
- Customer interaction
- Business strategies
Accomplishments
- Academic Honor in MBA
- Receipt Magna-Cum Lauda Award, Passed with Highest Distinction
- Nominated Employee of the year 2016
Skillstrainings
- MS Office
- Developing Effective Service Culture, BRAC University, Dec 2017
- Professional Skill Development Program, BRAC University, Sept 2012
Timeline
Senior Relationship Manager
NCC Bank
01.2024 - 07.2024
Senior Executive Officer, MD’s Secretariat
NCC Bank
02.2021 - 01.2024
Executive Officer
United Commercial Bank Limited
01.2020 - 01.2021
Senior Officer
United Commercial Bank Limited
10.2017 - 12.2019
Program Coordinator
BRAC University
09.2015 - 09.2017
Assistant Manager
Home Engineering & Builders Ltd
01.2014 - 08.2015
Senior Executive
Multi Dimension Limited
01.2012 - 12.2014
Master of Business Administration (MBA) - Marketing
American International University, Bangladesh
Bachelor of Business Administration (BBA) - Marketing
BRAC University
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