Summary
Overview
Work History
Education
Skills
Timeline
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Mahboubeh Saeiditabar

Vancouver,BC

Summary

I'm self-motivated, hard-working, and friendly with a flexible schedule to join your team. 10 years of experience in customer service eager to use my experience in a challenging work environment.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Baraka Chocolate Distributing
04.2018 - 08.2023
  • Give customers information about products and services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Presentation of management reports.
  • Take orders and process returns.
  • Balancing the cash register and generating reports.
  • Described product highlights and benefits.

Customer Service Specialist

Zar Industry Group Co
06.2013 - 03.2018
  • resolved concerns with products or services to help with retention and drive sales.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • resolves product or service problems by clarifying the customer's complaint.
  • preparing invoices and providing status on product orders.
  • explaining charges, fees, and terms of sales and service agreements to customers daily.
  • addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Master of Science - Master of Business Administration

University Canada West
Vancouver, BC

Master of Science - Master of Business Administration

University of Scientific Research
Tehran, Iran
09.2023

Skills

  • Data Evaluation
  • Customer Service and Assistance
  • Customer Relationship Management
  • Excellence Sales
  • Marketing knowledge
  • Microsoft Word and Excel

Timeline

Customer Service Specialist

Baraka Chocolate Distributing
04.2018 - 08.2023

Customer Service Specialist

Zar Industry Group Co
06.2013 - 03.2018

Master of Science - Master of Business Administration

University Canada West

Master of Science - Master of Business Administration

University of Scientific Research

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Mahboubeh Saeiditabar