Amir Reza Radfar
Toronto,ON
Summary
Accomplished Manager with a proven track record at Laboratory Of Microbiological Analysis, enhancing customer loyalty and streamlining operations. Expert in Customer Relationship Management (CRM) and team leadership, demonstrated by surpassing service goals and driving staff development. Achieved significant improvements in customer satisfaction and operational efficiency through strategic planning and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Manager
Laboratory Of Microbiological Analysis
03.2017 - 08.2024
Customer Service Cashier
Dainal Company
06.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor’s Degrees - Management And Leadership
Shahrekord University
Iran08.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Timeline
Customer Service Cashier
Dainal Company
06.2022 - 01.2024
Manager
Laboratory Of Microbiological Analysis
03.2017 - 08.2024
Bachelor’s Degrees - Management And Leadership
Shahrekord University
Similar Profiles
Tasmia AvoukaTasmia Avouka
Intern at Laboratory Of Microbiological AnalysisIntern at Laboratory Of Microbiological Analysis
Viktoriia BiletskaViktoriia Biletska
Quality Manager at Medical laboratory of the Institute of Microbiological Research LLCQuality Manager at Medical laboratory of the Institute of Microbiological Research LLC
Ryan Christopher PilladaRyan Christopher Pillada
Medical Technologist at MP Analysis & Laboratory, Inc.Medical Technologist at MP Analysis & Laboratory, Inc.