Summary
Overview
Work History
Education
Skills
Accomplishments
Social Engagement
Certification
Timeline
Generic

Mahboobullah Muzda

Brossard,QC

Summary

A strong leader and strategic partner with over 15 years of extensive expertise in e-commerce, retail, and telecommunications sectors. Renowned for innovative approaches in communication, project management, and process improvement, effectively leading cross-functional teams to implement data-driven solutions that enhance operational efficiency and customer satisfaction. Committed to leveraging a robust skill set in communication, training, and leadership to optimize processes and elevate team performance in dynamic industry environments.

Overview

15
15
years of professional experience
2
2
Certification

Work History

Process Assistant (Operation)

Amazon
09.2021 - 03.2025
  • Leading with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates
  • Assisted in streamlining operations by coordinating daily tasks efficiently.
  • Improved team communication with effective meeting management and coordination.
  • Facilitated onboarding processes for new team members to ensure seamless integration.
  • Enhanced productivity by identifying process bottlenecks and suggesting improvements.
  • Coordinated cross-departmental collaborations to optimize project outcomes.
  • Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
  • Improved data accuracy by conducting regular audits and reviews.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Support standard work and safety programs
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture
  • A subject matter expert for Delivery Associates and Delivery Service Partners process areas
  • 1+ year of experience delivering training both to individuals and groups.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Experienced with performance metrics and lean process improvement.
  • Strong judgment and decision-making abilities

Customer Experience Sales Associate

Walmart
11.2018 - 01.2021
  • Responding to customer requests for information and service
  • Providing information on electronic items and selling items
  • Assisted customers in selecting products to enhance their shopping experience.
  • Strengthened customer loyalty with personalized assistance and follow-up, ensuring satisfaction.
  • Achieved sales targets through effective communication and persuasion techniques.
  • Improved sales performance by maintaining product knowledge and suggesting alternatives.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Capital Projects- Site Acquisition Coordinator

MTN
07.2010 - 09.2016
  • Negotiate lease agreements and amendments
  • Coordinated team activities to streamline project timelines.
  • Maintaining complete documentation related to all planning procedures
  • Improved team communication by organizing regular status meetings.
  • Project Management, multiple real estate projects in support of regional goals
  • Attend and appoint government meetings and work with local municipalities and insure permits to each cell site construction & installations
  • Transfer of lease services and ancillary agreements that meet MTN corporate financial standards
  • Read and interpret documents such as leases, surveys, official government letters
  • Assisting the Regulatory Team with filing, tracking, and submitting regulatory documents
  • Conducting or reviewing cost or price analysis
  • Completing due diligence packages, including property research, title reports, vesting deeds, zoning maps, parcel maps, street maps, etc
  • For selected sites through negotiators and contractors
  • Prepare co-location applications per the established scope of work
  • Drafting and proofing recordable transaction documents, leases, easements, etc
  • For legal department review
  • Assisting Site Acquisition Manager with training of Site Acquisition Negotiators and Associates in addition control and monitoring daily tasks and responsibilities

Administrative assistant

Afghan Construction Industry
01.2006 - 12.2006
  • Manage communications and records
  • Making travel arrangements
  • Planning arrangements for conferences and arranging meetings
  • Organizing the flow of administrative systems in the company.

Education

Bachelor of Arts - Economics

Savitribai Phule Pune University
India Maharashtra
07.2010

Project Management Fundamentals -

MTN Academy
01.2012

Strategies for communicating with Tact and diplomacy -

MTN Academy
01.2012

Business Accounting & Finance Certificate -

Indian Institutes of Job-oriented Training (IIJT)
01.2010

Skills

  • Adaptable in Fast-Paced Environments
  • Self-motivated with high energy organized and detailed oriented
  • Computer skills: MS Office, Hardware (Formatting, Partition, Installation, Networking, Internet sharing)
  • Languages: English, French,Persian,Urdu,Pashto,Turkish
  • Solution-oriented, analytical approach to problems proven ability to develop strong partnerships
  • Strong judgment and decision-making abilities

Accomplishments


  • supervised and monitored every hours transportation needs with the planned dates.
  • Process improvements on quarterly basis and communicate with the rest of team for better improvement of quality,productivity and safety.

Social Engagement

  • Inter college competition, Nowrosjee Wadia College, 2008, University of Pune, India
  • Environmental Awareness Campaign, 2009, Nowrosjee Wadia College, India
  • FOSTA and NIMRITI (cultural activities), 2010, Nowrosjee Wadia College, India

Certification

  • Six Sigma Certification
  • Teaching English as a Foreign Language (TEFL) Certification
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)

Timeline

Process Assistant (Operation)

Amazon
09.2021 - 03.2025

Customer Experience Sales Associate

Walmart
11.2018 - 01.2021

Capital Projects- Site Acquisition Coordinator

MTN
07.2010 - 09.2016

Administrative assistant

Afghan Construction Industry
01.2006 - 12.2006

Project Management Fundamentals -

MTN Academy

Strategies for communicating with Tact and diplomacy -

MTN Academy

Bachelor of Arts - Economics

Savitribai Phule Pune University

Business Accounting & Finance Certificate -

Indian Institutes of Job-oriented Training (IIJT)

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Mahboobullah Muzda