MAHAMMADHASNAIN SHAIKH
Cambridge
Summary
Dynamic Supervisor at Tim Hortons with a proven track record in staff management and operations excellence. Successfully enhanced customer satisfaction through effective decision-making and strategic planning. Skilled in process improvement, I fostered a professional environment while training and developing team members, ensuring high-quality service and operational efficiency.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Supervisor
Tim Hortons
Cambridge, Ontario
05.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Work with the Restaurant Management team to train, develop, and communicate with team members in a way that maximizes retention.
- Estimate and order ingredients and supplies required for meal preparation.
- Participate in the selection of food service staff and assist in the development of policies, procedures, and budgets.
- Maintain records of stock, repairs, sales, and wastage.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Work with the Restaurant Management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for
customers and other employees. - Supported creation of detailed, technical financial models to value potential acquisition targets.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
PG Diploma - Applied Manufacturing Management-Automation
Conestoga College
Kitchener, ON 01.2023 - 04.2024
Bachelor of Engineering - Instrumentation And Control
Gujarat Technological University
Gujarat, India 01.2017 - 04.2021
Skills
Timeline
Supervisor
Tim Hortons
05.2023 - Current
PG Diploma - Applied Manufacturing Management-Automation
Conestoga College
01.2023 - 04.2024
Bachelor of Engineering - Instrumentation And Control
Gujarat Technological University
01.2017 - 04.2021
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