Mahammadarsh Chauhan
Surrey,BC
Summary
Experienced Call Center Operator with a proven track record of over two years, consistently delivering exceptional customer support and surpassing performance targets in dynamic and fast-paced environments. Adept at effectively resolving inquiries, fostering positive customer relationships, and optimizing operational efficiency. Prepared to exert my utmost dedication and expertise in contributing to the success of the new company, bringing a commitment to excellence and a proven track record of exceeding expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Housekeeper
Vancouver Coastal Health
Vancouver, BC
09.2023 - Current
- Recorded room status on daily logs to track availability of rooms and their condition after each shift.
- Collaborated with other departments to ensure that all housekeeping tasks were completed correctly.
- Communicated with maintenance team on damages to repair.
Customer Service Representative
Electromega LtéeLtd
Vancouver, BC
09.2022 - 06.2023
- Verified accuracy of data entered into the system prior to updating customer profiles or orders.
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Operated telephone switchboard to provide information, take messages and forward calls.
Customer Service Representative Team Lead
MiTek
Vancouver, BC
10.2021 - 10.2022
- 40+ inbound calls a day were answered, and I gave consumers instructions in accordance with training criteria.
- Performed data entry tasks into computer systems accurately with a high degree of speed.
- Maintained records of all incoming calls and inquiries, including call duration, caller ID, and customer feedback.
Education
Repair Technology Diploma - Electronics
Vancouver Community College
12.2022
High School Diploma -
Ananya Vidyalaya
Gujarat,IN03.2018
Skills
- Service Desk
- Typing Speed: >40 WPM
- Managing People
- Dialing History
- Call Handling
Timeline
Front Desk Housekeeper
Vancouver Coastal Health
09.2023 - Current
Customer Service Representative
Electromega LtéeLtd
09.2022 - 06.2023
Customer Service Representative Team Lead
MiTek
10.2021 - 10.2022
Repair Technology Diploma - Electronics
Vancouver Community College
High School Diploma -
Ananya Vidyalaya