Mahamed Amine EL Massalkhi
Mississauga,ON
Summary
Providing Services in community development and settlement services to effectively support newcomer families, youth and older adults, addressing both their settlement and employment needs.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Arabic
. Dedicated hard Worker willing to take on any task to help team. Offering 3 years of experience in community services. Hard worker with exceptional record of punctuality and good attitude.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Health & Settlement Services
DBNC
07.2021 - 03.2024
- Outreach to newcomer families and youth to provide settlement services.
- Collaborate with internal teams to resolve reconciliation issues, preventing delays in settlement completion.
- Foster a culture of continuous improvement by encouraging open feedback and implementing process enhancements based on team suggestions.
- I have a minimum of 3 years of experience in assisting newcomers with settlement and community services.
- Provide information and referrals to community services and educational resources based on specific needs
- Capable of conducting broad-based searches of community and government resources for client referrals
- Strong interpersonal skills to effectively engage with newcomers from diverse backgrounds
- Flexibility and adaptability in meeting diverse needs of clients
- Capable of working independently with minimum supervision and in a team environment
- Passionate about maintaining high work standards and ethics to achieve organizational goals
- Conduct information and orientation sessions for newcomer families to facilitate their understanding of Canadian society, and culture.
- Maintain up-to-date client and service records ensuring accuracy and confidentiality
- Promote community programs and services
- Prepare and submit statistical and service reports as required
- Attend professional development sessions, workshops, and conferences to enhance professional growth
- Stay updated with changes in policies and resources affecting newcomers
- Attend meetings and carry out other duties as determined by the community health program
- Proficient in computer skills and knowledgeable about social media
- Possession of valid Ontario Driver’s license and access to vehicle.
Community Services Coordinator
Syrian Canadian Foundation - SCF
02.2021 - 07.2021
- Promoted awareness of available resources through marketing campaigns and information sessions.
- Evaluated program effectiveness and implemented necessary improvements for better community impact.
- Enhanced community engagement by organizing and implementing various outreach programs.
Education
Diploma - COMMUNITY DEVELOPMENT SERVICE WORK (DCSW)
Oxford college
01.2021
No Degree - Continuing Professional Development
The Better Institute
Toronto, ON11.2023
CPR-FIRST AID
RED CROSS
TORONTO06.2023
Mental Health Community Worker
ALISON
TORONTO04.2024
Skills
- Client Services
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Customer relationship development
- Work Planning
Accomplishments
- Collaborated with team of 3 in the development of "HALA DBNC" program for a group of 58 members of the Arabic community.
Certification
- Operating as a Mental Health Support Worker
- Mental Health studies- Suicide, Violent Behavior and Substance Abuse
- Basics of Motivational Interviewing
Languages
ARABIC
Full Professional
ROMANIAN
Professional Working
ENGLISH
Full Professional
Professional Highlights
- Proven track record of providing comprehensive settlement services to newcomer families and youth in school settings.
- Skilled in conducting needs assessments and delivering support based on individual settlement needs.
- Strong ability to maintain accurate client records while ensuring confidentiality and adherence to policies.
- Dedicated to professional development and staying updated on relevant policies, practices, and resources in the field.
References
Available upon request.
Timeline
Community Health & Settlement Services
DBNC
07.2021 - 03.2024
Community Services Coordinator
Syrian Canadian Foundation - SCF
02.2021 - 07.2021
Diploma - COMMUNITY DEVELOPMENT SERVICE WORK (DCSW)
Oxford college
No Degree - Continuing Professional Development
The Better Institute
CPR-FIRST AID
RED CROSS
Mental Health Community Worker
ALISON
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