Mahamadou Francois Dahani
Dieppe,NB
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Indigo Park Canada Inc.
06.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Don
Mount Allison University
Sackville, NB
09.2023 - 04.2025
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Provided guidance to first year students transitioning into college life.
- Maintained accurate records of incidents that occurred in the residence hall.
Winter Stay Residence Assistant
Mount Allison University
12.2024 - 01.2025
- Served as a reliable resource for residents in need of personal support, providing guidance or referrals as needed.
- Upheld residence hall policies consistently while enforcing consequences for violations in a fair manner.
- Maintained accurate records of resident incidents, submitting detailed reports to appropriate personnel for follow-up action.
Customer Service Specialist
SP DATA DIGITAL
06.2023 - 09.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
Resident Assistant
Mount Allison University
09.2022 - 04.2023
- Served as positive role model for diverse group of individuals.
- Responded and assisted with diverse needs of residents on wing.
- Assisted with resolving student conflicts and disputes.
- Maintained student safety by enforcing compliance with campus rules.
Face-to-Face Fundraiser
GiveBridge
06.2022 - 08.2022
- Determined potential donors through research.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Aviation
Mount Allison University
Sackville, NB05-2025
English As A Second Language -
Saint Mary's University
Halifax, NS06-2021
Skills
- Fluent in French and English
- Positive Team Player
- Multitasking and Prioritization
- Microsoft Office Expertise
- High-Energy Attitude
- Empathy and patience
- Customer service
- Active listening
- Critical thinking
- Relationship building
Certification
- Instrument Flight Rules Rating
- Multi Engine Rating
- Commercial Pilot License
- Applied Suicide Intervention Skills Training
- See Different: Principles of DEI Certificate
- Seeds of Change; Bystander Skills that Transform Cultures of Sexual Violence
Volunteer work
- Mentorship Program
- Black Students Orientation
- Mount Allison Open House
- International Day for the Elimination of Racial Discrimination
- Tax Workshop
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- Recipient of a Mount Allison University Leadership Pin
References
References available upon request.
Timeline
Winter Stay Residence Assistant
Mount Allison University
12.2024 - 01.2025
Customer Service Representative
Indigo Park Canada Inc.
06.2024 - Current
Assistant Don
Mount Allison University
09.2023 - 04.2025
Customer Service Specialist
SP DATA DIGITAL
06.2023 - 09.2023
Resident Assistant
Mount Allison University
09.2022 - 04.2023
Face-to-Face Fundraiser
GiveBridge
06.2022 - 08.2022
Bachelor of Science - Aviation
Mount Allison University
English As A Second Language -
Saint Mary's University
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