Mahamad Arfat Vahora
Toronto
Summary
Results-driven Customer Service and Sales Professional with a proven track record in high-volume contact centers, handling 100+ calls daily while consistently delivering exceptional service and customer satisfaction (90%+ CSAT). Skilled in building strong relationships with clients, resolving concerns with empathy, and offering tailored financial solutions. Demonstrated ability to identify and act on upselling and cross-selling opportunities in over 10% of interactions, contributing to revenue growth. Experienced in outbound communication with business decision-makers to generate leads, present value-driven solutions, and meet/exceed monthly sales quotas. Collaborative team player who actively contributes to refining sales processes, developing best practices, and maintaining compliance with all policies and industry standards.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Telus Communications
05.2024 - 03.2025
- Answered customers' questions regarding products, prices, and availability.
- Deliver exceptional customer service in a high-volume contact centre by handling 100+ daily calls, understanding customer needs, resolving concerns with empathy, and offering tailored financial solutions.
- Build strong customer relationships by adhering to company policies, identifying opportunities to cross-sell/up-sell, and ensuring high satisfaction through proactive, solution-oriented support.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Senior Marketing Consultant
The Acquisition Group
01.2024 - 05.2024
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Achieve and exceed sales targets by upselling and cross-selling to new and existing clients, contributing to team projects, and refining sales processes through the development of best practices and optimized workflows.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Concentrix
09.2019 - 10.2022
- Handle an average of 100+ inbound and outbound calls daily in a high-volume contact center, ensuring prompt and professional service delivery.
- Achieve a minimum 90% customer satisfaction score (CSAT) by actively listening, resolving concerns with empathy, and delivering personalized solutions.
- Meet or exceed a First Call Resolution (FCR) rate of 85%, effectively addressing customer issues without the need for follow-up interactions.
- Identify and act on upselling/cross-selling opportunities in at least 10% of customer interactions, contributing to overall revenue growth.
Education
Post-Graduate Certificate - Advertising And Graphic Designing
Humber Institute of Technology And Advanced Learning
Etobicoke, ON04-2026
Skills
- Attention to detail
- Exceptional customer service
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Sales strategies
Timeline
Inside Sales Representative
Telus Communications
05.2024 - 03.2025
Senior Marketing Consultant
The Acquisition Group
01.2024 - 05.2024
Customer Service Representative
Concentrix
09.2019 - 10.2022
Post-Graduate Certificate - Advertising And Graphic Designing
Humber Institute of Technology And Advanced Learning
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