Maham Qureshi
Thorold,Ontario
Summary
To be allowed to implement a strong sense of dedication, motivation, and responsibility and seek a challenging position to enhance educational and professional skills in a stable and dynamic workplace. Detail-oriented Sales Agent aiming to leverage 6 years of team development and client retention to support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
10
10
years of professional experience
Work History
Professional Sales Associate
Michael Hill Jewellers
05.2022 - Current
- Delivered engaging presentations to prospective clients, highlighting product features and benefits to close deals effectively.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed new client relationships through effective networking and outreach efforts, resulting in higher lead generation.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Boosted overall sales performance by setting ambitious goals for self and team members.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Navigated complex negotiations confidently, securing favorable terms for both company and customers alike.
Nursing student
Niagara Region Public Health
09.2020 - Current
- Perform vitals every shift/prn on my patients
- Performed daily head to toe assessments and a focused system assessment as per needed
- Assessed wounds and if needed performed sterile dressing changes
- Performed catheter, perineal care, mouth care, and morning/HS care
- Assisted patients with feedings and all other ADLs as needed
- Documented all significant and normal findings using Meditech
- Developed bedside manners to ensure my patients are receiving the best care
- Developed time management skills as I worked my way towards more than one patient.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Personal Support Worker
Niagara Region
07.2020 - 08.2020
- Communicating with residents
- Assist residents with activities or daily living
- Perform light housekeeping duties.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Maintained entire family's schedule and organized events.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Completed regular check-ins and progress report for each client.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Assisted patients with self-administered medications.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Youth Community Events Planner/Leader
12.2016 - 01.2019
- Working in a team and planning together
- Experienced working in a fast-paced environment and quick decision making
- Planning and organizing ahead of time
- Lifting heavy boxes.
Sales Representative/Cashier
Shoppers Drug Mart
07.2018 - 12.2018
- Delivered excellent customer service by greeting and assisting each customer
- Assisted in complicated and difficult customer issues
- Maintained visually appealing and effective displays for the entire store
- Dealing with a large number of customers on a daily basis and ensuring complete satisfaction.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Associate
La Vie En Rose
04.2018 - 07.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Justice
07.2017 - 07.2018
- Style advisor and cashier
- Experienced working in a fast-paced environment
- Staging floor, stocked and restocked inventory when shipment was received
- Handling all customer relation issues in a gracious manner and in accordance with company policy.
Pizza Delivery
W.P. Wagner Public School
09.2014 - 06.2015
- Experienced in handling money as well as operating till
- Experienced in customer service.
Librarian Assistant
Battleford Community Library
09.2013 - 06.2014
- Communicating with customers and meeting their needs
- Experienced in customer service
- Scanning books and videos
- Organizing books chronologically and alphabetically
- Organizing events, book fairs, as well as participating in book club.
- Assisted librarians with collection development by providing input on emerging trends, patron needs, and usage statistics.
- Provided assistance and support to staff in regard to facility maintenance, security, and services.
Education
Bachelor of Science in Nursing degree in collaboration with Brock University - Registered Nurse
Brock University
St. Catharines, ON04.2024
Pre- Health Program -
Niagara College
Niagara Falls, ON04.2019
High School Diploma -
W.P. Wagner Public High School
Edmonton, AB06.2017
Skills
- Closing Techniques
- Meeting Sales Goals
- Honest and Dependable
- Attention to Detail
- Brand Promotion
- Goal-Driven
- Microsoft applications proficiency
- Customer Service
- Building rapport
- Performance Tracking
- Influencing skills
- Positive Customer Engagement
Skill Sets
Highly focused and responsible individual that guarantees to contribute strongly within a customer service role requiring: enthusiasm, charismatic communication skills and an exemplary work ethic. Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse faculty, colleagues, researchers and students.
Reliable, trustworthy, quick learner, adapting to a new work environment easily
Good judgment, problem solving and interpersonal skills
Outstanding social communication skills, proficient in Microsoft Office
Strong database and internet search skills
Page
2
References
available upon request
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Limited Working
Timeline
Professional Sales Associate
Michael Hill Jewellers
05.2022 - Current
Nursing student
Niagara Region Public Health
09.2020 - Current
Personal Support Worker
Niagara Region
07.2020 - 08.2020
Sales Representative/Cashier
Shoppers Drug Mart
07.2018 - 12.2018
Sales Associate
La Vie En Rose
04.2018 - 07.2018
Sales Representative
Justice
07.2017 - 07.2018
Youth Community Events Planner/Leader
12.2016 - 01.2019
Pizza Delivery
W.P. Wagner Public School
09.2014 - 06.2015
Librarian Assistant
Battleford Community Library
09.2013 - 06.2014
Bachelor of Science in Nursing degree in collaboration with Brock University - Registered Nurse
Brock University
Pre- Health Program -
Niagara College
High School Diploma -
W.P. Wagner Public High School
Similar Profiles
Victor LynnVictor Lynn
Sales Professional at Michael Hill JewellersSales Professional at Michael Hill Jewellers
Simone SheltonSimone Shelton
Customer Service Representative at Michael Hill JewellersCustomer Service Representative at Michael Hill Jewellers
Mini DiyagamaMini Diyagama
Business Analyst at Michael Hill JewellersBusiness Analyst at Michael Hill Jewellers
Munira AliMunira Ali
Sales Assistant at Michael Hill JewellersSales Assistant at Michael Hill Jewellers
Jah'Nasia SmithJah'Nasia Smith
Boys & Girls club at StaffBoys & Girls club at Staff