Sahil Ahuja
Scarborough,ON
Summary
- Highly motivated Sales Manager with extensive customer service and sales experience.
- More than one year of experience working as a Customer Representative.
- Experience in proper handling of any issues and complaints in a Professional way
- Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
- Excellent communication (Verbal and Written) interpersonal skills; able to communicate effectively to management, Customers.
- Proficient in MS Office, Power Point, MS Word, Zoom, MS Excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Paragon Security
12.2021 - Current
- Greeting hundreds of students, professors and contractors on daily basis, providing best customer service.
- Greeted and welcomed students on campus, ensuring that everyone passed the public health COVID-19 screening, and reminding them about mask fitting and physical distance.
- Built positive relationships with students and professors and motivated everyone during COVID-19 time.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises by foot.
Security Guard
Titan
09.2021 - 12.2021
- Worked at Scotia Arena, MTCC, BMO stadium, Coca Cola Coliseum
- Done vaccine checks, Bag check, Customer Service.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Talked to coworkers using electronic devices such as computers and radios.
- Provided exceptional customer service to all guests and escalated concerns where needed
Security Guard
CNSS Security, Canadian Tires
07.2021 - 12.2021
- Bag checks, Receipts Check, Customer Service, Helping LP to avoid Shoplifting.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Restaurant Team Member
Osmow's
07.2021 - 09.2021
- Operated register to process payments and collect cash payment for order totals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Team Member
Popeyes Chicken
03.2021 - 05.2021
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used proper techniques to prepare food and ingredients.
- Used cash registers and calculators to prepare bills, accept payments and make change.
SALES TEAM MANAGER
EKARSH POWER, Haryana
09.2016 - 01.2020
- Handled orders and delivery at the office ensuring courteous and efficient customer service.
- Promoted new products to customers to increase sales.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Resolve customer sales and service complaints.
- Ensure that the correct products are provided to customers by maintaining open lines of communication with the staff.
Education
ONTARIO COLLEGE DIPLOMA - BUSINESS-GENERAL
Northern College
TORONTO, ON01.2022
Skills
- Team Leadership
- Customer Service Expert
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Computer Proficiency
- First-Aid & CPR Certified
Certification
- Diploma in Business, Northern College of Applied Arts and Technology - 2020-2022
- Certified First Aid & CPR
- Licensed Security Guard - 2021-2024
- IMS 100 - Emergency Management
- Certified Advanced Security Practitioner - CASP™
Timeline
Security Guard
Paragon Security
12.2021 - Current
Security Guard
Titan
09.2021 - 12.2021
Security Guard
CNSS Security, Canadian Tires
07.2021 - 12.2021
Restaurant Team Member
Osmow's
07.2021 - 09.2021
Restaurant Team Member
Popeyes Chicken
03.2021 - 05.2021
SALES TEAM MANAGER
EKARSH POWER, Haryana
09.2016 - 01.2020
ONTARIO COLLEGE DIPLOMA - BUSINESS-GENERAL
Northern College
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