Summary
Overview
Work History
Education
Skills
Certification
Availability
Languages
Timeline
Generic

Mahak Sharma

Edmonton,Canada

Summary

Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer servies areas and flexible with changing business needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CASHIER-SELF CHECKOUT ATTENDANT

WALMART
08.2024 - 09.2024
  • Resolves varying customer interventions accurately and with a sense of urgency
  • Closely monitors all transactions for accuracy
  • Role model for 'Jump-Over-the-Counter Service Excellence'
  • Monitors, scans, and labels items on the bottom of the shopping cart
  • Communicates customers needing carry out assistance to courtesy clerks
  • Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Desk Associate

Walmart
09.2024 - Current
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
  • Collaborated with team members to ensure seamless customer support across multiple channels.
  • Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.

NUMERLOGIST | LIFECOACH

ASTROTALK
04.2022 - 04.2024
  • Advise clients to assess their goals, thoroughly research and weigh their options and consider the consequences of their career choices
  • Completed 8232 orders till closing period
  • Customer satisfaction: Rated 4.9 out of 5 with authentic reviews and comments
  • Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.

RECEPTIONIST-HOST

COFFEE HOUSE
11.2023 - 03.2024
  • Handle guest requests and accommodate special needs or preferences
  • Coordinate with the kitchen and waitstaff to ensure timely seating and service
  • Provide information to guests about menu items, specials, and restaurant services
  • Ability to handle guest inquiries and issues with professionalism and resolve them effectively
  • Ability to work collaboratively with the restaurant staff to ensure smooth operations.

Education

High School Diploma -

KRISHNA PUBLIC SCHOOL
BHILAI
04.2020

Skills

  • Juggling multiple responsibilities
  • Patience and Empathy
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Organizational abilities
  • Inventory Management
  • Product Recommendations

Certification

  • Advanced Tarot Reader and Numerologist
  • Life and Wellness Coach
  • Nutritional Advisor
  • WHMIS 2015
  • Certified Administrative Professional

Availability


  • Monday: 6:00 AM - 10:00 PM
  • Tuesday: 6:00 AM - 10:00 PM
  • Wednesday: 6:00 AM - 10:00 PM
  • Thursday: 6:00 AM - 10:00 PM
  • Friday: 6:00 AM - 10:00 PM
  • Saturday: 6:00 AM - 10:00 PM
  • Sunday: 6:00 AM - 10:00 PM

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Customer Service Desk Associate

Walmart
09.2024 - Current

CASHIER-SELF CHECKOUT ATTENDANT

WALMART
08.2024 - 09.2024

RECEPTIONIST-HOST

COFFEE HOUSE
11.2023 - 03.2024

NUMERLOGIST | LIFECOACH

ASTROTALK
04.2022 - 04.2024

High School Diploma -

KRISHNA PUBLIC SCHOOL

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Mahak Sharma