Mahak Sharma
Edmonton,AB
Summary
Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer servies areas and flexible with changing business needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Customer Service Representative
WALMART
09.2024 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
Self Checkout Attendant / Head Cashier
WALMART
08.2024 - 09.2024
- Closely monitors all transactions for accuracy
- Role model for 'Jump-Over-the-Counter Service Excellence'
- Monitors, scans, and labels items on the bottom of the shopping cart
- Communicates customers needing carry out assistance to courtesy clerks
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maximized transaction speed by assisting multiple customers simultaneously at different checkout stations without compromising quality of service.
- Handled customer disputes calmly and professionally, working towards satisfactory resolutions for both parties involved.
Sales Representative
TELUS
05.2024 - 08.2024
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Consultant/ Numerologist/Telecommunicator
ASTROTALK
04.2022 - 06.2024
- Advise clients to assess their goals, thoroughly research and weigh their options and consider the consequences of their career choices
- Completed 8232 orders till closing period
- Customer satisfaction: Rated 4.9 out of 5 with authentic reviews and comments
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
Receptionist Administrator
COFFEE HOUSE
11.2023 - 03.2024
- Handle guest requests and accommodate special needs or preferences
- Coordinate with the kitchen and waitstaff to ensure timely seating and service
- Provide information to guests about menu items, specials, and restaurant services
- Ability to handle guest inquiries and issues with professionalism and resolve them effectively
- Ability to work collaboratively with the restaurant staff to ensure smooth operations.
Education
BBA - Human Resources Development
Shri Shankaracharya Technical Campus
CG ,India04-2023
High School Diploma -
KRISHNA PUBLIC SCHOOL
04.2020
Skills
- Balancing Various Responsibilities
- Trustworthy Work Ethic
- Accurate Cash Reconciliation
- Effective Organizational Skills
- Stock Control Expertise
- Customer-Centric Product Recommendations
- Client Relationship Management
- Calmness in High-Pressure Situations
- Telecommunications Experience
- Customer Support Operations
- Information Management
Certification
- Advanced Tarot Reader and Numerologist
- Life and Wellness Coach
- Nutritional Advisor
- WHMIS 2015
- Certified Administrative Professional
Availability
- Monday: 6:00 AM - 10:00 PM
- Tuesday: 6:00 AM - 10:00 PM
- Wednesday: 6:00 AM - 10:00 PM
- Thursday: 6:00 AM - 10:00 PM
- Friday: 6:00 AM - 10:00 PM
- Saturday: 6:00 AM - 10:00 PM
- Sunday: 6:00 AM - 10:00 PM
Languages
English
Full Professional
Timeline
Front Desk Customer Service Representative
WALMART
09.2024 - Current
Self Checkout Attendant / Head Cashier
WALMART
08.2024 - 09.2024
Sales Representative
TELUS
05.2024 - 08.2024
Receptionist Administrator
COFFEE HOUSE
11.2023 - 03.2024
Consultant/ Numerologist/Telecommunicator
ASTROTALK
04.2022 - 06.2024
BBA - Human Resources Development
Shri Shankaracharya Technical Campus
High School Diploma -
KRISHNA PUBLIC SCHOOL
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