Mahak Saini
Victoria,BC
Summary
Hardworking and motivated Assistant Manager with more than 3 years of experience and record of success in Retail and Sales. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
7 Eleven Inc.
Winnipeg, MB
04.2020 - 09.2024
- Assist with Daily Operations: Oversee the store's daily activities, including opening, closing, cash handling, and ensuring proper functioning of store equipment.
- Inventory Management: Monitor stock levels, place orders, receive deliveries, and ensure proper stock rotation to prevent shortages or overstocking.
- Product Display & Merchandising: Ensure products are displayed according to company guidelines and that the store is clean, organized, and visually appealing.
- Deliver Excellent Customer Service: Lead by example to provide exceptional customer service, addressing customer inquiries, complaints, and ensuring satisfaction.
- Cash Handling: Ensure accurate cash register operations, cash handling, and daily reconciliation of cash, credit card transactions, and deposits.
Sales Assistant
Winnipeg Honda
Winnipeg
03.2023 - 06.2024
- Vehicle Sales: Assist customers in selecting the right Honda vehicle based on their needs, preferences, and budget.
- Product Knowledge: Provide detailed information about Honda models, features, and benefits, as well as financing and leasing options.
- Sales Targets: Achieve or exceed monthly and quarterly sales targets set by the company.
- Test Drives: Arrange and conduct test drives to help customers experience the vehicle’s performance firsthand.
- Sales Documentation: Prepare, process, and maintain necessary paperwork for vehicle sales, including sales contracts, invoices, and financing agreements.
- Compliance: Ensure that all insurance sales and processes comply with relevant regulations and company policies.
- Insurance Quotes: Provide accurate insurance quotes based on the vehicle and the customer's personal information.
Customer Account Specialist
Rogers and Shaw telecommunications
Winnipeg, MB
01.2023 - 08.2023
- Manage Customer Accounts: Maintain and update customer accounts, ensuring all information is accurate, including billing details, payment methods, and contact information.
- Account Reviews: Regularly review customer accounts to ensure they are in good standing and address any discrepancies or overdue balances.
- Assist with Account Setup: Help customers set up new accounts, including guiding them through service options, pricing, and contracts.
- Resolve Billing Issues: Investigate and resolve billing disputes, errors, or overcharges, ensuring a satisfactory resolution for the customer.
- Provide Technical Assistance: Offer basic troubleshooting and guidance for services such as internet, cable, or wireless devices.
- Promote Products and Services: Suggest and sell additional services, such as internet upgrades, TV packages, or wireless plans based on customer needs.
- Adhere to Contracts: Make sure customers are informed of and comply with their contract terms, including early termination fees or contract extensions.
Customer Service Manager
Ikea Furniture store
Winnipeg, MB
07.2021 - 08.2022
- Resolve Customer Complaints: Address and resolve customer issues or complaints, ensuring quick and satisfactory outcomes.
- Provide Support & Assistance: Oversee the customer service team in assisting customers with product inquiries, returns, exchanges, and after-sales support.
- Improve Customer Experience: Continuously assess customer feedback and suggest improvements to enhance the overall shopping experience.
- Performance Management: Monitor and evaluate the performance of customer service representatives, offering coaching, training, or corrective measures when necessary.
- Scheduling & Staffing: Create staff schedules to ensure adequate coverage during peak and off-peak times, maintaining efficient operations.
Education
Diploma in Art and Science -
Camosun College
04-2022
Skills
- Security procedures knowledge
- First aid certificate
- Organizational skills
- English fluency
- Problem resolution
- Sales monitoring
- Customer relations
- Business development understanding
- Time Management
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Point of Sale (POS) system operation
- Effective customer upselling
- Relationship management
- Sales Techniques
- Multi tasking
- MS Office
- Multi Language
- Conducting Interviews
- Planning & Organizing
- Critical Thinking
Certification
- Security License
- Food Safe Certification
- CPR First Aid Level 1
- BC Driver License
Timeline
Sales Assistant
Winnipeg Honda
03.2023 - 06.2024
Customer Account Specialist
Rogers and Shaw telecommunications
01.2023 - 08.2023
Customer Service Manager
Ikea Furniture store
07.2021 - 08.2022
Assistant Store Manager
7 Eleven Inc.
04.2020 - 09.2024
Diploma in Art and Science -
Camosun College
- Security License
- Food Safe Certification
- CPR First Aid Level 1
- BC Driver License
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