Mahadin Chowdhury
Winnipeg,MB
Summary
- Promoted to Supervisor within 8 months for outstanding leadership
- Led daily operations and boosted team productivity under pressure
- Achieved 100% accuracy in financial transactions and reconciliations
- Enhanced Google rating from 2.8 to 3.4 through standout service
- Thrived in high-volume environments with strong problem-solving
Overview
2
2
years of professional experience
Work History
Supervisor/Cashier
Wienerpeg
Winnipeg, MB, Canada
05.2024 - Current
- Oversaw cash handling and end-of-day reconciliations with zero discrepancies.
- Resolved escalated customer issues with full satisfaction rate.
- Managed inventory orders and vendor invoices with precision.
- Improved Google rating from 2.8 to 3.4 through excellent customer service.
Customer Service Associate (Seasonal)
Iceland Skate Rental
Winnipeg, MB, Canada
12.2023 - Current
- Resolved issues calmly and professionally under pressure, ensuring smooth operations.
- Maintained high-volume cash flow throughout shifts and balanced till accurately at closing.
- Served 500–700 clients daily in a high-pressure setting, increasing retention by 20%.
- Led and supported staff to enhance daily efficiency and overall service quality.
Host/Server Assistant
Red Lobster
Winnipeg, MB, Canada
01.2024 - 08.2024
- Provided warm, clear communication and accurate wait time estimates to enhance customer satisfaction.
- Quickly resolved special requests and concerns, demonstrating strong problem-solving skills.
- Worked closely with team members to deliver efficient service.
- Managed high client volume, increasing table turnover by 25%.
Education
Bachelor of Business Administration - Accounting Major
The University of Winnipeg
Winnipeg, MB04.2027
Skills
- Accounting
- Team leadership
- Communication and Interpersonal Skills
- Adaptability and dependability
- Conflict Resolution
- Financial Transactions
- Reporting
- Product Upselling
- Email Management (Outlook, Gmail)
- Microsoft Office (Word, Excel, Outlook)
- Customer Service
Volunteering Experience
- Volunteered at University of Winnipeg Ex: UWinnipeg Open House – guided high school visitors and supported event logistics
Timeline
Supervisor/Cashier
Wienerpeg
05.2024 - Current
Host/Server Assistant
Red Lobster
01.2024 - 08.2024
Customer Service Associate (Seasonal)
Iceland Skate Rental
12.2023 - Current
Bachelor of Business Administration - Accounting Major
The University of Winnipeg