Mahad Adam
Ottawa,Ontario
Summary
Enthusiastic and customer-focused retail professional with experience in delivering excellent service in fast-paced environments. Skilled in operating POS systems, managing inventory, organizing displays, and assisting customers with purchases. Strong communication and problem-solving abilities, with a proven track record of supporting sales goals and maintaining a clean, organized store. Committed to creating a positive shopping experience and contributing to team success.
Overview
3
3
years of professional experience
Work History
Sales Associate
SoftMoc
11.2024 - 07.2025
- Upselling and cross-selling – suggesting shoe care products or accessories to increase sales.
- Product knowledge – knowing shoe styles, materials, sizing, and fit recommendations.
- Meeting sales targets – working towards daily or weekly store goals.
- Visual merchandising – arranging displays to look neat and appealing.
Cashier
Dollar Tree
09.2023 - 05.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Processed cash register transactions on POS and provided correct change.
- Friendly and professional communication with customers
Sales Associate
Under Armour
03.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Computer Science
Carleton University
Ottawa, Ontario06.2026
Skills
- Ability to stand for long shifts
- Lifting and carrying boxes during restocking
- Time management — balancing customer service with tasks like cleaning and stocking
- Following safety protocols when handling stock or cleaning materials
- Attention to Detail
- Customer Service Excellence
Timeline
Sales Associate
SoftMoc
11.2024 - 07.2025
Cashier
Dollar Tree
09.2023 - 05.2024
Sales Associate
Under Armour
03.2022 - 08.2023
Bachelor of Science - Computer Science
Carleton University
Similar Profiles
Avneet KaurAvneet Kaur
Senior Assistant Manager at SoftMocSenior Assistant Manager at SoftMoc
Vanessa CaguioaVanessa Caguioa
Sales Associate at SoftmocSales Associate at Softmoc
AVNEET KAURAVNEET KAUR
Assistant Manager at SoftMocAssistant Manager at SoftMoc
NIRANJAN VASUDEVAN PRADEEPNIRANJAN VASUDEVAN PRADEEP
LINE COOK at LEVY RESTAURANTLINE COOK at LEVY RESTAURANT
Savreetpal Singh BasraSavreetpal Singh Basra
Food Server at Osmow's ShawarmaFood Server at Osmow's Shawarma