Mahad Adam
Ottawa,Ontario
Summary
Enthusiastic and customer-focused retail professional with experience in delivering excellent service in fast-paced environments. Skilled in operating POS systems, managing inventory, organizing displays, and assisting customers with purchases. Strong communication and problem-solving abilities, with a proven track record of supporting sales goals and maintaining a clean, organized store. Committed to creating a positive shopping experience and contributing to team success.
Overview
3
3
years of professional experience
Work History
Sales Associate
SoftMoc
11.2024 - 07.2025
- Upselling and cross-selling – suggesting shoe care products or accessories to increase sales.
- Product knowledge – knowing shoe styles, materials, sizing, and fit recommendations.
- Meeting sales targets – working towards daily or weekly store goals.
- Visual merchandising – arranging displays to look neat and appealing.
Cashier
Dollar Tree
09.2023 - 05.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Processed cash register transactions on POS and provided correct change.
- Friendly and professional communication with customers
Sales Associate
Under Armour
03.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Computer Science
Carleton University
Ottawa, Ontario06.2026
Skills
- Ability to stand for long shifts
- Lifting and carrying boxes during restocking
- Time management — balancing customer service with tasks like cleaning and stocking
- Following safety protocols when handling stock or cleaning materials
- Attention to Detail
- Customer Service Excellence
Timeline
Sales Associate
SoftMoc
11.2024 - 07.2025
Cashier
Dollar Tree
09.2023 - 05.2024
Sales Associate
Under Armour
03.2022 - 08.2023
Bachelor of Science - Computer Science
Carleton University
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