Mahaan Hansra
Edmonton,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Distribute Flyers
Kent
Edmonton, AB
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
Customer Service Representative
Snp Hair N Spa
Edmonton, AB
01.2024 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Ecole Jh Picard
Edmonton, AB06-2024
Skills
- Verbal Communication
- Analytical and Critical Thinking
- Time Management
- Flexible and Adaptable
- Conflict Resolution
- Relationship Building
- Problem-Solving
- Calm Under Pressure
Languages
French
Native language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Customer Service Representative
Snp Hair N Spa
01.2024 - 06.2024
Distribute Flyers
Kent
01.2023 - Current
High School Diploma -
Ecole Jh Picard
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