MAHA IBRAHIM
Team Leader
Montréal,QC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Team Leader
IKEA
Canada
10.2019 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Confirmed confidential budget reports remained up-to-date for manager.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Initiated timely response to emails, voicemails and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Customer Service Representative-us Department
IKEA
Canada
06.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
TEAM LEADER
Atelka, Teletech
, CANADA
01.2018 - 06.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Confirmed confidential budget reports remained up-to-date for manager.
- Initiated timely response to emails, voicemails and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of 18 members while providing exceptional customer service.
customer services representative
Atelka
, CANADA
10.2017 - 01.2018
- Boosted financial service sales by using cross-selling techniques.
- Computed total holdings, dividends or commissions to allocate appropriate payments to customers.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients and finance companies to find optimal solutions for financing.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
INTEGRATOR
Atelka, Teletech
, CANADA
12.2017 - 01.2018
- Tested and deployed scalable and highly available software products.
- Designed and developed analytical data structures.
- Developed conversion and system implementation plans.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Developed next generation integration platform for internal applications.
HR officer assistant
NOVA Hospital
, USA
04.2016 - 08.2017
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Devised hiring and recruitment policies for -employee company.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Executive Director
Noral Trading Company SUDAN
08.2013 - 12.2016
- Administration of the Board of Directors: business planning manager
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Managed divisional marketing, advertising and new product development.
Commercial Manager
Noral Trading Company
, ENGLAND
01.2010 - 08.2013
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Researched market to identify potential customers, increasing customer accounts .
- Built relationships with clients to establish new contracts.
- Managed marketing projects to increase product penetration in key sectors.
office manager
Nobles Group SUDAN
08.2008 - 10.2010
- Coordinate Executive teams & Leadership meetings preparation and follow up: executive
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Resident doctor
Al safa hospital-SUADI ARABIA
05.2005 - 08.2008
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Reviewed patient allergies, problems, medications and immunization statuses.
Education
MBA (master of business administration - Project Management
Diploma - business planning and business development
B.Sc. - Medicine
Skills
Intermediate skills
Organization and Time Management
Self-Motivated
Teamwork and Collaboration
Active Listening
Performance improvement
Accomplishments
- Achieved best results for all KPIs.
- prepared my team member to grow with IKEA some of them Tl and specialist now.
- Supervised team of 15 staff members.
- Documented and resolved adherence issue for us S&SS which led to best adherence results .
Timeline
Team Leader
IKEA
10.2019 - Current
Customer Service Representative-us Department
IKEA
06.2019 - 10.2019
TEAM LEADER
Atelka, Teletech
01.2018 - 06.2019
INTEGRATOR
Atelka, Teletech
12.2017 - 01.2018
customer services representative
Atelka
10.2017 - 01.2018
HR officer assistant
NOVA Hospital
04.2016 - 08.2017
Executive Director
Noral Trading Company SUDAN
08.2013 - 12.2016
Commercial Manager
Noral Trading Company
01.2010 - 08.2013
office manager
Nobles Group SUDAN
08.2008 - 10.2010
Resident doctor
Al safa hospital-SUADI ARABIA
05.2005 - 08.2008