Maha Hamad
Milton,Canada
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Specialist
Toor Realty
11.2023 - Current
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Developed marketing strategies for existing products, services and new product launches.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
Account Manager
Bantr Inc
Toronto, ON
09.2022 - 09.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Tracked, analyzed and reported on marketing program results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Account Coordinator
SPIRITLEAF
03.2021 - 05.2023
- Developed and implemented strategic social media marketing plans.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Conducted a/b ad testing in alliance with campaign efforts.
- Enhanced organic search engine ranking and managed paid search marketing to maximize SEO.
- Engaged with and responded to online audience through relevant comments.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
Technical Support Specialist
Apple
Toronto
01.2021 - 10.2021
- Documented and updated case notes for each customer and work order.
- Monitored service orders to completion and closed service tickets.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
Internship - Marketing
CANDYBOX MARKETING
Mississauga, ON
12.2019 - 05.2020
- Researched latest trends and conducted market analysis.
- Fostered sponsorships with related and partnering entities to enhance marketing objectives.
- Consulted with marketing manager to prepare and present targeted ad campaigns.
- Assisted in content research for both internal and external marketing campaigns.
Social Media Marketing Manager
YoursforeverMusic
North Vancouver, BC
- Audited company's legal documents to verify compliant policies and procedures.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Used editing and graphic design tools to create content and visuals for social channels.
- Worked with media buyers to discuss costs and book advertising space.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Brand Strategist
Already Home - BLOG
Toronto, ON
05.2018 - 02.2019
- Gathered competitor data, analyzing pricing, product sales and marketing strategies.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
Education
Accounting And Finance
George Brown College
Toronto, ON2017
Business Administration - Digital Marketing
George Brown College
Toronto, ON05.2019
Skills
- Account supervision
- Event coordination
- File and data retrieval systems
- Scheduling and calendar management
- People skills
- Analytical
Languages
English
Full Professional
Arabic
Full Professional
French
Limited
Certification
- Google Analytics certified
Timeline
Marketing Specialist
Toor Realty
11.2023 - Current
Account Manager
Bantr Inc
09.2022 - 09.2023
Account Coordinator
SPIRITLEAF
03.2021 - 05.2023
Technical Support Specialist
Apple
01.2021 - 10.2021
Internship - Marketing
CANDYBOX MARKETING
12.2019 - 05.2020
Brand Strategist
Already Home - BLOG
05.2018 - 02.2019
Social Media Marketing Manager
YoursforeverMusic
Accounting And Finance
George Brown College
Business Administration - Digital Marketing
George Brown College
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