Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Maha Feki

Maha Feki

Edmonton,AB

Summary

**Summary**

As a Master’s graduate in International Relations, I bring a strong academic background and diverse professional experience spanning roles such as Legal Secretary and Administrative Assistant. My expertise lies in navigating complex international policies, conducting in-depth research, and providing high-level administrative support.

In my role as a Legal Secretary, I honed my skills in legal documentation, case management, and client communication, ensuring meticulous attention to detail and adherence to legal protocols. My experience as an Administrative Assistant further developed my organizational and multitasking abilities, enabling me to efficiently manage office operations, coordinate meetings, and support executive teams.

My multifaceted experience is complemented by my ability to work in dynamic environments, adapt to evolving challenges, and maintain a proactive and solution-oriented approach. I am adept at managing confidential information, fostering effective communication across diverse stakeholders, and leveraging my analytical skills to support strategic decision-making. With a commitment to excellence and a passion for international affairs, I am well-equipped to contribute to organizations operating on a global stage.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Research Assistant

Moncton university
Moncton, New Brunswick
09.2023 - 02.2024

Legal Secretary

Independent Lawyer
Tunis, Tunis
02.2023 - 08.2023
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Proofed documents and submitted to attorneys for review.
  • Acted as liaison between clients, vendors and attorneys.

Administrative Assistant

SFM tunis
La Soukra, Ariana
08.2020 - 01.2022
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors and provided general information about the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Customer Service Representative

Ask research
Charguilla 2, Ariana
08.2017 - 09.2018
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Science - International relations and diplomacy

European American University of Tunis UET
Tunis, Tunisia
02-2023

Bachelor of Arts - English Language , Literature And Civilization

Central University Tunisia
Tunis, Tunisia
06-2021

Skills

  • Exceptional communication skills
  • Transcription
  • Schedule Management
  • Calendar Management
  • Editing and proofreading
  • Legal Terminology
  • Phone Etiquette
  • Legal Research
  • Administrative Support
  • Negotiation
  • Meeting Coordination
  • Legal documentation and reporting
  • Strong presentation skills
  • Documentation skills
  • Document Translation
  • Legal Document Preparation

Languages

English
Full Professional
French
Professional
Arabic
Native/ Bilingual

Certification

  • Social skills
  • interpersonal skills
  • Aptis
  • Delf b2
  • Voltaire

Accomplishments

  • Graduated masters with honor

Timeline

Research Assistant

Moncton university
09.2023 - 02.2024

Legal Secretary

Independent Lawyer
02.2023 - 08.2023

Administrative Assistant

SFM tunis
08.2020 - 01.2022

Customer Service Representative

Ask research
08.2017 - 09.2018

Master of Science - International relations and diplomacy

European American University of Tunis UET

Bachelor of Arts - English Language , Literature And Civilization

Central University Tunisia
Maha Feki