Maha Fareed , CHRP
Toronto,ON
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
ERP Success Partners
07.2020 - Current
- Provided thorough and exceptional service to employees in all routine matters relating to the Human Resources department , always maintaining discretion, integrity, and confidentiality.
- Employed a careful and comprehensive approach to decision making within expertise and knowledge, elevating matters to the Stakeholders as required.
- Led full cycle recruitment & selection process.Recruited top talent to maximize profitability.
- Established HR policies & procedures to ensure a top class work culture that reflects the company's core values.
- Stayed abreast of legislative policy and guidance changes that may affect the day to day operations in Canada ,US and Mauritius.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated technical training and personal development classes for staff members.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Financial Service Manager
Bank of Montreal
04.2019 - Current
- Met over 30 Client Accounts per day to understand priorities, advise on solutions and provide forward-looking financial plan.
- Evaluated and approved journal entries, helping to keep accounts current and accurate.
- Processed transactions deposits, withdrawals and payments to loan accounts for customers.
- Established and enforced operational policies and procedures to maintain efficient and effective accounting operations.
- Organized new accounts and updated existing ones with current personal and business information.
- Managed customer relationships and resolved client issues effectively.
- Ensured a high level of customer satisfaction through personalized service.
Customer Service Expert
Sykes / Rogers
01.2017 - 04.2019
- Promoted over 10 products to over 40 customers per day
- Assessing, reviewing and responding to all customer inquiries.
- Answered inquiries and provided superior customer service to clients.
- Record keeping and ensuring up-to date information for all clients
Assistant Recruiter
Le Château
09.2012 - 10.2013
- Established recruiting requirements by creating job descriptions
- Built applicant sources by researching and contacting, colleges, employment agencies, recruiters, media, and Internet sites
- Advertising the job listing on variety of platforms
- Screening and interviewing qualifications by interviewing applicants over 20 individuals for a job position
- Determined applicant; analyzed responses; verified references; focussed not only on hard and soft skills.
Assistant Manager
Le Château
03.2011 - 09.2012
- Managing and leading a Sales Team of 15 people
- Driving sales and service targets
- Exceeding daily goal of $5K.
Keyholder
Dynamite
03.2010 - 08.2011
- Provided day-to-day direction and leadership to Sales Associates
- Managed a Sales team of 20 individuals
- Responsible for sales and profit while controlling expenses
- Practiced conflict management between employees & clients.
Education
Human Resources Management Degree -
York University
Skills
- Performance Management
- Employee Retention
- Recruitment and Selection
- Records Management
- Regulatory Compliance
- Onboarding and Orientation
- Succession Planning
- Staff Management
- Organizational Development
- Corrective Action Planning
- Benefits Administration
- Policy Enforcement
- Employee Relations
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Human Resources Manager
ERP Success Partners
07.2020 - Current
Financial Service Manager
Bank of Montreal
04.2019 - Current
Customer Service Expert
Sykes / Rogers
01.2017 - 04.2019
Assistant Recruiter
Le Château
09.2012 - 10.2013
Assistant Manager
Le Château
03.2011 - 09.2012
Keyholder
Dynamite
03.2010 - 08.2011
Human Resources Management Degree -
York University
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