Maha Aqil
Calgary,AB
Summary
Dynamic professional with a robust background in billing and dental office administration worked at various teaching hospitals,private practices and related healthcare companies, adept in billing systems, EMR software, and providing top-notch customer service. Excelled in enhancing financial accuracy and patient satisfaction through innovative solutions and effective team collaboration. Proven track record in revenue cycle management and decision-making, significantly improving operational efficiency. Skilled in patient scheduling, billing, and insurance coordination, ensuring efficient office operations and exceptional patient care. Strong focus on team collaboration, adapting to changing needs, and driving results. Known for reliability and excellent communication skills, consistently fostering positive and productive work environment.
Diligent with solid foundation in managing dental office operations. Successfully coordinated patient schedules and maintained accurate records, ensuring smooth office functionality. Demonstrated strong organizational and communication skills to foster collaborative team environment.
Overall, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist
Conaxiom
01.2024 - 10.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Dental Office Administrator
Rahman and Rahman
10.2021 - 07.2023
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Implemented a digital record-keeping system for improved organization and easy access to patient information.
- Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
- Oversaw office budget planning, monitoring expenses to maintain financial stability within the practice.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
General Dentist
Avicenna Medical and Dental College
12.2017 - 09.2021
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Mentored junior dentists by sharing knowledge about best practices in dentistry and discussing complex cases together for better decision making.
- Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
- Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Treated periodontal disease through scaling and root planning.
- Took impressions for retainers and appliances.
- Developed and implemented treatment plans for patients based on diagnosis.
- Filled cavities using composite and amalgam materials.
- Adjusted dentures to deliver secure and comfortable fit.
- Directed staff handling patients' cleanings and support work for more advanced procedures.
Education
Bachelor of Dental Surgery - Dentistry
University of Health Sciences, UHS
Lahore, Pakistan05-2014
Skills
- Billing systems and EMR software
- Microsoft office
- Paperwork and documentation
- Administrative support
- CRM software
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Decision-making
- Account reconciliation
- Denial management
- Patient account management
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Revenue cycle management
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Limited Working
Turkish
Limited Working
Certification
- Medical billing and coding specialist, CPD certified 2024
- HIPAA Compliance certificate, CPD 2024
Timeline
Billing Specialist
Conaxiom
01.2024 - 10.2024
Dental Office Administrator
Rahman and Rahman
10.2021 - 07.2023
General Dentist
Avicenna Medical and Dental College
12.2017 - 09.2021
Bachelor of Dental Surgery - Dentistry
University of Health Sciences, UHS
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