Summary
Overview
Work History
Education
Skills
References
Timeline
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Maha Ahmed

Hamilton,Canada

Summary

Dynamic customer service professional with extensive experience in administrative support and front-desk operations. Known for maintaining efficiency and professionalism in high-pressure environments, while delivering exceptional communication skills in English and Urdu. Demonstrates a solid understanding of healthcare settings, ensuring seamless adaptability to medical and administrative tasks. Committed to providing top-tier service through strong attention to detail and organizational abilities.

Overview

9
9
years of professional experience

Work History

Sales Advisor

H&M
12.2022 - Current
  • Assist customers with inquiries, product recommendations, and sales transactions.
  • Handle cash, credit, and debit transactions accurately, maintaining confidentiality, and attention to detail in all records.
  • Organize merchandise and maintain a visually appealing sales floor, while keeping work areas orderly and well-prepared for daily operations.
  • Answer customer calls, and provide solutions to product-related concerns and questions.
  • Resolve customer issues efficiently to enhance satisfaction and retention.
  • Effective teamwork and communication, collaborating with colleagues to ensure smooth operations and consistent service.

Personal Assistant/Receptionist

Canada Cellular
01.2017 - Current
  • Manage daily administrative tasks, including answering calls, addressing customer concerns, scheduling appointments, and greeting visitors in a professional manner.
  • Track and log customer order history, plus shipments, while maintaining accurate records and filing systems.
  • Process and package orders with accuracy and efficiency, handling forms and documentation as needed.
  • Label and ship products, ensuring timely deliveries, and coordinating with carriers or departments for smooth operations.
  • Handle inventory management and sales tracking, updating logs, and monitoring supply levels for office and client needs.
  • Assist customers with product inquiries and purchase decisions, providing clear information and directing them to appropriate resources or staff.

Restaurant Worker

Papa John's
11.2019 - 09.2020
  • Prepared food orders promptly and accurately for customers and delivery services, while multitasking in a fast-paced environment, and ensuring quality standards.
  • Managed cash register transactions and processed electronic payments.
  • Provided excellent customer service and addressed inquiries about menu items.
  • Operated food preparation equipment safely and efficiently, following procedures, maintaining cleanliness, and adhering to health and safety guidelines.

Education

Bachelor of Science - Applied Psychology

McMaster University
03-2026

Dentistry -

Nucleus University School of Dentistry
01.2024

Bachelors of Social Sciences - Psychology

McMaster University
01.2023

Ontario Secondary School Diploma -

Bishop Ryan Secondary School
01.2021

Skills

  • Exceptional customer service and client relations
  • Strong administrative and organizational abilities
  • Proficient in Microsoft Office Suite (Word, PowerPoint)
  • Cash handling and payment processing expertise
  • Effective problem-solving and conflict resolution
  • Multilingual communication (English, Urdu)
  • Ability to multitask, and work efficiently under pressure
  • Inventory management and order processing
  • Strong telephone etiquette and front-desk management
  • Basic knowledge of healthcare procedures and terminology
  • Comfortable in medical and clinical office settings

References

Upon Request

Timeline

Sales Advisor

H&M
12.2022 - Current

Restaurant Worker

Papa John's
11.2019 - 09.2020

Personal Assistant/Receptionist

Canada Cellular
01.2017 - Current

Bachelor of Science - Applied Psychology

McMaster University

Dentistry -

Nucleus University School of Dentistry

Bachelors of Social Sciences - Psychology

McMaster University

Ontario Secondary School Diploma -

Bishop Ryan Secondary School

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Maha Ahmed