Maha Abu-Draz
Windsor
Summary
Friendly and proactive individual with strong problem-solving abilities and 1+ years of collaboration in a technical setting. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Agriculture and Agri-Food Canada, AAFC
01.2024 - 12.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Cashier
Ugarti Market
05.2021 - 10.2021
- Counted and calculated cash in the drawer accurately.
- Printed statements directly from cashier system and submitted them in envelopes for accountants to view.
- Processed customer transactions including returns, lessening 4+ hours on task per week allowing for better customer service experience.
- Resolved technical issues to reducing the number of times the system keeps lagging.
Education
Bachelor of Computer Science Honours - Computer Science Co-op
University of Windsor
Windsor, ON12-2025
Skills
- Programming Languages: C, Java, HTML5, Python
- Operating Systems: Linux, Windows
- Certifications: Next Gen CTO certification
- Ticket management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Certification
- CCNA, Cisco - Expected by December
- ServiceNow Training - Expected by September
Awards
Entrance Scholarship (2021/22) University of Windsor, Windsor, ON, Frank McIntyre Memorial Bursary
Timeline
IT Help Desk Technician
Agriculture and Agri-Food Canada, AAFC
01.2024 - 12.2024
Cashier
Ugarti Market
05.2021 - 10.2021
Bachelor of Computer Science Honours - Computer Science Co-op
University of Windsor
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