Maggie Siziba
Senior Retail Manager
Toronto,ON
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
Work History
Senior Retail Store Manager
Rodd & Gunn
02.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Forever 21
09.2021 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Lead Supervisor
Topshop Topman
01.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Cash Specialist
Topshop Topman
09.2018 - 01.2020
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Advisor
Topshop Topman
09.2016 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
Marketing Intern
Costco
05.2016 - 10.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs as well as sign up for the company credit card.
Sales Associate
Jean Machine
Toronto, Ontario
03.2014 - 10.2016
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted customers and helped with product questions, selections, and purchases.
Front Desk Receptionist
Isabella Hotel & Suites
Toronto, Ontario
08.2013 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor of Commerce - Marketing Management - Retail Marketing Management
Ryerson University
Toronto, ON05.2018
Skills
- Hiring and Onboarding
- Customer Service
- Stock Management
- Merchandising
- Hiring Management
- Staff Recruitment
- Payroll Administration and Timekeeping
- Payment Processing
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Timeline
Senior Retail Store Manager
Rodd & Gunn
02.2022 - Current
Assistant Store Manager
Forever 21
09.2021 - 01.2022
Team Lead Supervisor
Topshop Topman
01.2020 - 08.2021
Cash Specialist
Topshop Topman
09.2018 - 01.2020
Sales Advisor
Topshop Topman
09.2016 - 01.2020
Marketing Intern
Costco
05.2016 - 10.2017
Sales Associate
Jean Machine
03.2014 - 10.2016
Front Desk Receptionist
Isabella Hotel & Suites
08.2013 - 03.2014
Bachelor of Commerce - Marketing Management - Retail Marketing Management
Ryerson University
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