Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Vita

Ottawa,Ontario

Summary

I am a motivated and adaptable team player with extensive experience in high-intensity, fast-paced environments. I thrive on new challenges and am driven to apply my time management skills in diverse settings. With 7 years of customer service experience, I have utilized a range of skills and am enthusiastic about applying my communication and organizational abilities while continuing to learn and grow.

Overview

7
7
years of professional experience

Work History

Key Holder

Groupe Dynamite Inc
09.2018 - 06.2024
  • Explained promotions and special offers to customers
  • Resolved customer concerns using strong communication and conflict management skills
  • Completing daily reports, cash handling, and ensuring all paperwork is accurate and up-to-date
  • Implementing and monitoring promotional displays, store layouts and sales strategies to drive store performance
  • Met and exceeded individual sales goals and key performance indicators
  • Health and Safety Representative: Inspect workplace one per month
  • Support the implementation and maintenance of the Health & Safety initiatives
  • Monitoring and managing inventory levels, including ordering supplies and handling stock replenishment
  • Implementing security procedures to prevent theft and maintaining a safe environment for staff and customers
  • Maintained a calm demeanor and managed issues professionally and according to company standards.

Cashier

Party City
09.2017 - 02.2018
  • Helped customers navigate store, complete sales and process returns
  • Welcome customers as they enter the store and assist them with their shopping needs
  • Accurately handle cash, card transactions at the register, ensuring all purchases are correctly processed
  • Answer customer questions regarding products, promotions, and store policies
  • Resolved customer concerns using strong communication
  • Maintain a clean and organized checkout area, including the register and surrounding space
  • Report low stock levels and assist with restocking items as needed
  • Monitor the store for suspicious activity and report any concerns to a supervisor
  • Work collaboratively with other store employees to ensure a smooth and efficient operation.

Education

Bachelor of Cognitive Science Honours Concentration in Cognition and Psychology -

Carleton University
12.2023

Skills

  • Strong professional ethics with a proven ability to thrive both independently and within team environments
  • Effective at managing tasks with excellent organization and the ability to meet deadlines
  • Strong capability to handle diverse responsibilities simultaneously in a fast-moving environment
  • Computer skills : Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Team oriented

Timeline

Key Holder

Groupe Dynamite Inc
09.2018 - 06.2024

Cashier

Party City
09.2017 - 02.2018

Bachelor of Cognitive Science Honours Concentration in Cognition and Psychology -

Carleton University

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Maggie Vita