Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Reid

Windsor,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Store Manager

Bouclair Home
02.2013 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.

Deli Manager

Walmart
03.2012 - 02.2013
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Store Manager in Training

Easy Home
08.2011 - 02.2012
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Store Manager

Blockbuster Video
04.2001 - 06.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Arts - Criminology Sociology

University of Windsor
Windsor, ON
04.2002

Skills

  • Microsoft Outlook
  • Business Management Principles
  • Relationship building and management
  • Order management
  • POS systems
  • Merchandising
  • Sales expertise
  • Strategic thinker
  • Operations
  • Product and service sales
  • Systems and software programs
  • Team Building
  • Accurate money handling
  • Bank deposit procedures
  • Customer Relations
  • Opening and closing procedures

Timeline

Store Manager

Bouclair Home
02.2013 - Current

Deli Manager

Walmart
03.2012 - 02.2013

Store Manager in Training

Easy Home
08.2011 - 02.2012

Store Manager

Blockbuster Video
04.2001 - 06.2011

Bachelor of Arts - Criminology Sociology

University of Windsor

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Maggie Reid