Maggie Pratt
Los Angeles
Summary
Driven community manager with a proven track record in driving occupancy and enhancing resident experiences through proactive engagement and problem-solving. Recognized for achieving leasing goals and increasing renewals by 10%.
Overview
8
8
years of professional experience
Work History
Community Manager Broadcast Center
Air Communities
Los Angeles
07.2023 - Current
- Achieved leasing goals as sole office team member at broadcast center, maintaining consistent 1 in rotation. I also ensure I personally reach out to all tours that our offsite leasing agents bring to tour the building.
- Increased renewal rates by 10% over three years through proactive resident feedback solicitation and structured follow-up.
- Coordinated community events to enhance resident engagement and strengthen partnerships with local businesses including attending local
- Delivered exceptional move-in experiences by personally engaging with each resident.
Assistant Manager Palazzo East and Villas
Air Communities
Los Angeles
04.2022 - 07.2023
- Led leasing efforts across multiple properties, coaching agents to improve closing rates and drive occupancy.
- Facilitated renewal processes by providing exceptional customer service and collaborating with community manager to resolve resident issues.
- Achieved recognition by attending President's Circle and Chairmen's Club for outstanding performance.
- Trained new hires through Airbud program, ensuring they were well-prepared for leasing roles.
Flagship Store Manager
Victoria's Secret
Santa Monica
06.2018 - 07.2021
- Managed daily store operations, including employee hiring, training, and inventory maintenance.
- Set sales goals and devised promotional strategies, driving revenue growth.
- Developed visual merchandising strategies, elevating product presentation and customer engagement.
- Trained and mentored 45 team members, enhancing teamwork and collaboration.
- Prepared for corporate visits as flagship location, ensuring compliance with standards.
- Collaborated on company-wide initiatives based on feedback from corporate partners.
Education
High School Diploma -
Westmont High School
Westmont, IL06-2006
Skills
- Resident engagement strategies
- Customer service excellence
- Lead generation
- Sales-driven results
- Team leadership and mentoring
Timeline
Community Manager Broadcast Center
Air Communities
07.2023 - Current
Assistant Manager Palazzo East and Villas
Air Communities
04.2022 - 07.2023
Flagship Store Manager
Victoria's Secret
06.2018 - 07.2021
High School Diploma -
Westmont High School