Maggie Piccolo
Windsor,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Dr. B. M. Hanson
12.2011 - 10.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling in welcoming and supportive manner.
- Completed patient referrals to medical specialists.
- Maintained and respected patient's confidentiality.
- Performed various administrative tasks by filing, copying and faxing documents.
- Performed variety of correspondence, data entry, printed letters, labels, reports and other documents using EMR.
- Handled incoming and outgoing mail and fax
Travel Medical Insurance Agent
Active Care Management
01.2011 - 12.2011
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedure according to HIPAA regulations.
- Verified patient insurance coverage and benefits for travel medical claims.
- Used administrative guidelines as resource or to answer questions when processing claims.
- Researched and resolved complex claim issues to support timely processing.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
Medical Office Administrator
St. Clair College of Applied Arts And Technology
Windsor, ON11.2011
Skills
- Strong Communication Skills
- Professional and Compassionate Approach
- Ability to multi-task in fast-pace environment
- Excellent problem solving skills
- Teamwork
- Proficient in using EMR Software
- Excellent organizational skills
Timeline
Medical Receptionist
Dr. B. M. Hanson
12.2011 - 10.2023
Travel Medical Insurance Agent
Active Care Management
01.2011 - 12.2011
Medical Office Administrator
St. Clair College of Applied Arts And Technology
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