MAGGIE O'NEILL
Guelph,ON
Summary
I am a recent graduate from the University of Guelph looking to implement current skills and knowledge into the workforce. I am extremely experienced in the hospitality and restaurant industry, both in Canada and outside of Canada. I have curated a specific set of skills working in fast-paced environments that restaurants and bars often produce. I am self-motivated and extremely dependable, capable of achieving high performance with minimal supervision. I learn and adapt very quickly to changing atmospheres. My wide range of skills and experience makes it easy to transition through roles and/or jobs that need attention. I am extremely flexible and I am willing to do whatever job or role is required. I take pride in being a very dependable employee, and I treat even the smallest of tasks with the greatest amount of care. I am eager to utilize the skills I've learned in a more challenging role for which I hope to expand my skillset further.
Overview
14
14
years of professional experience
Work History
Bartender
THE AGING OAK
06.2021 - Current
- Beer keg replacements.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assists in cooking and kitchen clean-up.
- Responsible for cashout and tip-outs of up to $3000.
- Responsible for losing managerial duties.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant Manager
THE TRAIL EATERY
08.2015 - Current
- Serve beer and wine to customers.
- Processed more than $4000/day in cash, debit, and credit payments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Took and placed customer orders when required.
- Trained new team members.
- Completed full open and closing shift changes, including the coverage and overtime shifts.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Bartender
FRIDAYS
03.2023 - 07.2023
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
- Provided service during private events and parties throughout the club.
- Often rotated between 3 or 4 various positions in one shift.
- Worked overtime hours where required and assisted in various locations in the club.
- Responsible for curating cocktails and mixed drinks.
- Implemented knowledge of liquor restrictions while in Australia to ensure customers were not over-served.
Server/Bartender
ARISS VALLEY GOLF AND COUNTRY CLUB
03.2021 - 09.2021
- Served drinks in the club and clubhouse restaurant.
- Served on Beer cart and across courses.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled daily cash outs and tip-outs of over $2000 per shift.
- Assisted in landscape maintenance and groundskeeping.
- Served and set up weddings.
- Catered golf tournaments and scheduled events.
Farm Worker
LINDENFARNE HORSE PARK
07.2010 - 08.2015
- Summer job taking care of 40 horses.
- Cleaning stalls.
- Feeding horses and refilling water troughs.
- Fencing repairs and roofing repairs.
- Grass cutting and grounds maintenance.
- Operation of tractors and small engine operated machinery.
Education
Bachelor of Commerce - Management
University of Guelph
Guelph, ON12.2023
Business
Queensland University of Technology
Brisbane, QLD06.2023
OSSD -
Christ The King Catholic Secondary School
Georgetown, ON2019
SMART SERVE certified - Responsible Alcohol Consumption
Smart Serve Ontario
Ontario2019
Skills
- Excellent interpersonal skills
- Works well in a team and independently
- A natural leader with strong initiative and a drive to excel in any environment
- Highly developed time management and organizational skills
Accomplishments
- Academic Scholarship awarded in first year at the University of Guelph.
- International exchange student at Queensland University of Technology in Australia in 2023.
References
- Peter Papaioannou, The Trail Eatery/ The Aging Oak, 519-242-5761, Traileatery@gmail.com
- Wendy Pearson, Lindenfarne Horse Park, 519-400-5351, wpearson3125@gmail.com
Languages
English
Timeline
Bartender
FRIDAYS
03.2023 - 07.2023
Bartender
THE AGING OAK
06.2021 - Current
Server/Bartender
ARISS VALLEY GOLF AND COUNTRY CLUB
03.2021 - 09.2021
Assistant Manager
THE TRAIL EATERY
08.2015 - Current
Farm Worker
LINDENFARNE HORSE PARK
07.2010 - 08.2015
Bachelor of Commerce - Management
University of Guelph
Business
Queensland University of Technology
OSSD -
Christ The King Catholic Secondary School
SMART SERVE certified - Responsible Alcohol Consumption
Smart Serve Ontario
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