Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maggie Mok

Richmond,British Columbia

Overview

34
34
years of professional experience

Work History

Senior Branch Manager

Manulife (International) Ltd
08.1998 - 07.2020
  • Developed and executed strategic growth plans for expanding the branch''s market share and client base.
  • Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
  • Built strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
  • Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
  • Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
  • Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Boosted sales and customer loyalty through incentive programs.
  • Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.

Sales Consultant

Rentokil Initial
02.1997 - 08.1998
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Purchasing Supervisor

Maitland-smith Fine Furniture & Accessories
09.1987 - 06.1995
  • Improved procurement efficiency by streamlining the purchasing process and implementing cost-saving measures.
  • Reduced company expenses with thorough vendor negotiations and securing favorable pricing terms.
  • Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
  • Evaluated potential suppliers for reliability, product quality, and delivery timeliness, selecting the best options for company needs.
  • Coordinated with various departments to align purchasing initiatives with their specific needs and requirements effectively.
  • Provided guidance and support to junior team members, fostering professional growth and development in their procurement careers.
  • Sourced vendors, built relationships, and negotiated prices.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Generated reports, documents and analysis in [Software] for senior management review and approval.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.

Primary Class Teacher

York English Primary School
06.1986 - 08.1986
  • Increased student participation by incorporating interactive activities and group projects into lessons.
  • Promoted a positive learning environment by establishing clear expectations and fostering open communication with students and parents.
  • Maintained detailed records of student progress, ensuring accurate reporting to parents during conferences and in report cards.
  • Created study guides, research materials and syllabi for students.
  • Designed daily lesson plans customized to student needs.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.

Education

Chartered Life Underwriter - Life Insurance And Estate Planning

The American College
US
2009

Fellow, Chartered Financial Practitioner - Financial Planning

The Life Underwriter Association Hong Kong
Hong Kong
2007

BBA - Total Quality Management

Newport University
US
1996

Diploma in Business Management - Bossiness Management

HKMA/HK Polytechnic University
Hong Kong
1992

Skills

  • Team Leadership
  • Business Development
  • Problem Solving
  • Time Management
  • Customer Relationship Management
  • Sales Management
  • Product Knowledge
  • Emotional Intelligence
  • Interpersonal Skills
  • Relationship Building
  • Performance Reviews
  • Work Prioritization
  • Coaching and Mentoring

Languages

Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary

Timeline

Senior Branch Manager

Manulife (International) Ltd
08.1998 - 07.2020

Sales Consultant

Rentokil Initial
02.1997 - 08.1998

Purchasing Supervisor

Maitland-smith Fine Furniture & Accessories
09.1987 - 06.1995

Primary Class Teacher

York English Primary School
06.1986 - 08.1986

Chartered Life Underwriter - Life Insurance And Estate Planning

The American College

Fellow, Chartered Financial Practitioner - Financial Planning

The Life Underwriter Association Hong Kong

BBA - Total Quality Management

Newport University

Diploma in Business Management - Bossiness Management

HKMA/HK Polytechnic University

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Maggie Mok