Maggie Mok
Richmond,British Columbia
Overview
34
34
years of professional experience
Work History
Senior Branch Manager
Manulife (International) Ltd
08.1998 - 07.2020
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Boosted sales and customer loyalty through incentive programs.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
Sales Consultant
Rentokil Initial
02.1997 - 08.1998
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Purchasing Supervisor
Maitland-smith Fine Furniture & Accessories
09.1987 - 06.1995
- Improved procurement efficiency by streamlining the purchasing process and implementing cost-saving measures.
- Reduced company expenses with thorough vendor negotiations and securing favorable pricing terms.
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
- Evaluated potential suppliers for reliability, product quality, and delivery timeliness, selecting the best options for company needs.
- Coordinated with various departments to align purchasing initiatives with their specific needs and requirements effectively.
- Provided guidance and support to junior team members, fostering professional growth and development in their procurement careers.
- Sourced vendors, built relationships, and negotiated prices.
- Conducted regular research to identify trends and cost saving opportunities.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Generated reports, documents and analysis in [Software] for senior management review and approval.
- Negotiated pricing and terms with vendors to secure best value for company.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Primary Class Teacher
York English Primary School
06.1986 - 08.1986
- Increased student participation by incorporating interactive activities and group projects into lessons.
- Promoted a positive learning environment by establishing clear expectations and fostering open communication with students and parents.
- Maintained detailed records of student progress, ensuring accurate reporting to parents during conferences and in report cards.
- Created study guides, research materials and syllabi for students.
- Designed daily lesson plans customized to student needs.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
Education
Chartered Life Underwriter - Life Insurance And Estate Planning
The American College
US2009
Fellow, Chartered Financial Practitioner - Financial Planning
The Life Underwriter Association Hong Kong
Hong Kong2007
BBA - Total Quality Management
Newport University
US1996
Diploma in Business Management - Bossiness Management
HKMA/HK Polytechnic University
Hong Kong1992
Skills
- Team Leadership
- Business Development
- Problem Solving
- Time Management
- Customer Relationship Management
- Sales Management
- Product Knowledge
- Emotional Intelligence
- Interpersonal Skills
- Relationship Building
- Performance Reviews
- Work Prioritization
- Coaching and Mentoring
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Senior Branch Manager
Manulife (International) Ltd
08.1998 - 07.2020
Sales Consultant
Rentokil Initial
02.1997 - 08.1998
Purchasing Supervisor
Maitland-smith Fine Furniture & Accessories
09.1987 - 06.1995
Primary Class Teacher
York English Primary School
06.1986 - 08.1986
Chartered Life Underwriter - Life Insurance And Estate Planning
The American College
Fellow, Chartered Financial Practitioner - Financial Planning
The Life Underwriter Association Hong Kong
BBA - Total Quality Management
Newport University
Diploma in Business Management - Bossiness Management
HKMA/HK Polytechnic University