Maggie MacGillivray
Thunder Bay,ON
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in Pet Training industry. Offering interpersonal and communication skills gained during 3 year career. Spirited trainer committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between clients and team to set clear goals and build vision of excellence.
Overview
6
6
years of professional experience
Work History
Business Owner
K9North Dog Training
11.2021 - Current
- Increased prices by 66% from 2021-2023
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Organized and attended special events to network with other businesses and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
Afloat Health And Performance
01.2019 - 12.2021
- Stock essential amenities, sweep, mop, wash laundry, fold towels and sanitize.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Updated account information to maintain customer records.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dog Grooming Assistant
The Dog House & More
06.2018 - 08.2018
- Assisted head groomer with advanced procedures such as de-matting fur or nail trims
- Soothed anxious or nervous pets through handling techniques, creating a calming atmosphere during their visit.
- Kept cages, kennels, and grooming areas neat and clean.
- Maintained safe and hygienic work environment, ensuring well-being of both pets and staff members.
Education
No Degree - HBABEd PJ (Geography) BA (Sociology)
Lakehead University
Thunder Bay, ONHigh School Diploma -
Westgate Collegiate And Vocational Institute
Thunder Bay, ON06.2018
Skills
- Customer Relations
- Price Structuring
- Bookkeeping
- Business marketing
- Client Account Management
- Effective leader
- Financial Management
- Social Media Marketing
- Public Speaking
- Customer Service
- Work Planning and Prioritization
- Performance Improvement
Accomplishments
In 2023, CommunityVotes Thunder Bay voted K9North Dog Training as;
- Top Pick in the Kennels category
- Bronze in the Pet Sitter category
- Bronze in the Pet Training category
In 2022 K9North Dog Training was awarded Platinum in the
Pet Training category.
Languages
English
Timeline
Business Owner
K9North Dog Training
11.2021 - Current
Customer Service Representative
Afloat Health And Performance
01.2019 - 12.2021
Dog Grooming Assistant
The Dog House & More
06.2018 - 08.2018
No Degree - HBABEd PJ (Geography) BA (Sociology)
Lakehead University
High School Diploma -
Westgate Collegiate And Vocational Institute
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