Maggie Li
San Jose
Summary
Goal-oriented manager with distinguished experience in service and hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Employs a strong sense of urgency to optimize procedures and enhance employee efficiency.
Overview
4
4
years of professional experience
Work History
Manager
Gen Korean BBQ House
06.2024 - Current
- Optimized profitability by overseeing sales and labor metrics
- Sent daily office documents and tracked sales data
- Delegated tasks to create an efficient workforce
- Addressed customer complaints and employee concerns
- Maintained constant communication with management team to foster trust
- Facilitated seamless work transitions by stepping into needed positions
Shift Leader
85c Bakery Cafe
06.2021 - 01.2024
- Exceeded production forecasts with strategic planning and efficient baking shifts
- Completed forecasted production ahead of schedule through efficient task allocation
- Ensured adherence to food safety and hygiene protocols
- Monitored sales pace, making necessary strategic adjustments
- Facilitated onboarding of new team members across different divisions
Storefront Associate
Cream
07.2020 - 05.2021
- Managed store operations independently, streamlining opening and closing procedures
- Applied problem-solving skills proactively, responding dynamically to overcome various challenges
- Uphold rigorous cleanliness and social distancing protocols throughout operational hours
- Ensured precise customer transactions in a fast-paced environment
Education
Bachelors of Science - Business Administration, Economics
University of California
07.2024
De Anza College
06.2022
Skills
- Microsoft Office Suite
- ADP Payroll Management
- Communication
- Employee Supervision
- Point Of Sale Systems
- Associate Training
- Leadership
- Time Management
- Effective Communication
- Food Safety
Timeline
Manager
Gen Korean BBQ House
06.2024 - Current
Shift Leader
85c Bakery Cafe
06.2021 - 01.2024
Storefront Associate
Cream
07.2020 - 05.2021
Bachelors of Science - Business Administration, Economics
University of California
De Anza College
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