MAGGIE KLASSEN
Tillsonburg,ON
Overview
24
24
years of professional experience
Work History
Transitional Housing Support Manager
Oxford County Community Health Center
Woodstock, ON
02.2024 - Current
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Facilitated weekly support group meetings for clients.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
Employment & Income Support Coordinator (Addictions & Mental Health)
St. Thomas-Elgin Social Services
St. Thomas, ON
05.2013 - 02.2024
- Manage case load of over 100 participants requiring intensive case management including those with addictions and mental health
- Facilitate and support families through transitions and implement action plans to help families reach their goals by providing resources, referrals, and networking with other community services
- Strong understanding of and applying local legislations
- Advocate and support those who are at risk and experiencing homelessness.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Facilitated weekly support group meetings for clients.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
Counsellor
Community Living
Tillsonburg, ON
03.2011 - 03.2023
- Supported individuals with varied cognitive abilities through personal support plans to help improve quality of life
- Dispensed medications as per care plans.
Employment Counsellor
Leads Employment Services
London, ON
05.2010 - 03.2011
- Interviewed client and assessed clients need using the Common Assessment process
- Identified employment barriers and implemented action plans to remove barriers
- Managed caseload ensuring ongoing supports and provided tools and resources to support job seekers in reaching their employment goals.
Addictions Counselor / Treatment Specialist
Holmes House - Norfolk General Hospital
Simcoe, ON
05.2000 - 01.2010
- Conducted intakes and assessments for participants needing withdrawal management and support
- Support groups in relapse prevention and treatment techniques
- Facilitated groups focusing on abstinence and the 12 step program driven model.
Education
Anderson College
Skills
- Case management
- Communication
- Culturally Sensitive
- Computer skills
- Time management
- Organization
- Compassionate
- Team Player
- Conflict Resolution
- Facilitating
- Addictions / Mental Health
- Client driven
- Records Management
- Budget Management
Languages
German
Native/ Bilingual
Timeline
Transitional Housing Support Manager
Oxford County Community Health Center
02.2024 - Current
Employment & Income Support Coordinator (Addictions & Mental Health)
St. Thomas-Elgin Social Services
05.2013 - 02.2024
Counsellor
Community Living
03.2011 - 03.2023
Employment Counsellor
Leads Employment Services
05.2010 - 03.2011
Addictions Counselor / Treatment Specialist
Holmes House - Norfolk General Hospital
05.2000 - 01.2010
Anderson College
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