Maggie Dupuis
Victoria,BC
Summary
Highly dependable, hardworking, driven and organized. I enjoy working as part of a cohesive team and am always eager to learn new skills and build on my experience. With over 10 years of experience working in Customer Service, Hospitality, Retail, Company Projects and Business Strategies; I have perfected my ability to easily multitask and problem solve in any environment. My previous experience has allowed me to be able to apply customer service concepts to business goals and successfully improve user experience for clients, employees and administration. I feel these skills will make me an asset to your team and allow me to add to the success and of the company.
Overview
8
8
years of professional experience
Work History
Senior Inventory Associate / Sales Associate
Aritzia
01.2017 - Current
- Received and processed product shipments effectively within our company's KPI's.
- Fulfilled and shipped out clothing orders to our clients and other stores.
- Lead and coordinated a team with executed store inventory counts.
- Worked under Merchandise Manager, merchandising our store and executing visual standards.
- Planned and executed new product layouts, mannequin looks and fulfilled window displays within our store independently.
- Took leadership in training and developing new team members.
- Achieved business sales goals by maintaining stock levels, store visual standards and matching customer needs and processing sales.
Quality Assurance Analyst
Aritzia Head Office
09.2022 - 09.2023
- Responsible for facilitating and supporting day to day testing of new and existing POS systems.
- Create successful test scripts to manage automated feature testing, while documenting and executing scenarios to identify software bugs.
- Analyze and fix identified issues to improve the company's system to increase workflow.
- Coached a team through the testing and trialing of a new purchasing system.
- Developing reports and materials for key stakeholders related to quality goals, progress and challenges.
Customer Service / Food and Beverage Attendant
Nita Lake Lodge Resort
06.2017 - 12.2019
- Ensured optimal guest experience when greeting, taking, and serving customer orders.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Worked under the hotel Events Planner in the coordination, execution and catering for events and parties within the hotel.
- Morning barista in hotel cafe.
Supervisor
Cox Bay Beach Resort
09.2016 - 05.2017
- Managed and assigned a staff team of tasks on a daily basis.
- Trained and developed housekeeping staff on cleaning and maintenance standards.
- Ensured an efficient and smooth collaboration between all Hotel departments.
- Managed inventory and ordering of supplies.
- Helped with cleaning and stocking guest rooms.
Skills
- Solution Strategy
- Team Collaboration
- Business Change Management
- Data Analysis and Reporting
- Quality Assurance and Compliance
- Creative Design
- Inventory Control Analyst
Timeline
Quality Assurance Analyst
Aritzia Head Office
09.2022 - 09.2023
Customer Service / Food and Beverage Attendant
Nita Lake Lodge Resort
06.2017 - 12.2019
Senior Inventory Associate / Sales Associate
Aritzia
01.2017 - Current
Supervisor
Cox Bay Beach Resort
09.2016 - 05.2017
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