Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Maggie Contreras

Fresno

Summary

Barista skilled in delivering exceptional customer service and preparing high-quality coffee and specialty beverages. Consistently adheres to recipe and presentation standards, ensuring product excellence. Maintains clean and hygienic workspaces in compliance with sanitation regulations. Focused on enhancing customer satisfaction through attentive service and teamwork.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Fresno
11.2021 - Current
  • Delivered excellent customer service by promptly addressing inquiries in a professional manner.
  • Operated cash registers for efficient processing of customer payments.
  • Crafted innovative recipes for signature coffees and blended drinks unique to café offerings.
  • Organized workstations to enhance productivity during peak hours.
  • Maintained cleanliness by sanitizing counters, washing dishes, and cleaning floors.
  • Trained new baristas on food handling safety standards and company procedures.
  • Created promotional displays to effectively advertise special events and promotions.
  • Prepared specialty coffee drinks including lattes, cappuccinos, and Americanos, while ensuring equipment functionality.

Junior Volunteer

Saint Agnes Medical Center
Fresno
08.2019 - 08.2022
  • Coordinated transportation arrangements for staff business trips to ensure timely travel.
  • Organized office supplies inventory, facilitating timely replenishment for operational efficiency.
  • Provided support in document preparation for distribution to enhance workflow.
  • Greeted guests at reception and assisted with inquiries regarding departments or personnel.
  • Followed supervisor directions to complete tasks within designated timeframes.
  • Offered assistance to community members, fostering positive relationships and engagement.

Online Order Filling and Delivery

Walmart
Clovis
08.2020 - 02.2021
  • Recognized for delivering exceptional customer service and enhancing satisfaction levels.
  • Assisted customers by addressing inquiries and fulfilling requests efficiently.
  • Collaborated with cross-functional teams to meet organizational objectives.
  • Identified customer needs promptly, ensuring timely assistance.
  • Maintained and updated databases with accurate information.
  • Contributed innovative solutions to improve team performance and outcomes.
  • Executed day-to-day responsibilities with accuracy and efficiency.
  • Engaged with diverse coworkers to resolve product and service-related issues.

Education

High School Diploma -

Clovis North Educational Center
Clovis, CA
06-2022

Skills

  • Customer service and support
  • Cash register operation
  • Sanitation practices
  • Employee training and onboarding
  • Workstation organization
  • Time management
  • Team building
  • Effective communication
  • Problem solving
  • Customer relationship management
  • Active listening
  • Safe food handling practices
  • Up-selling strategies
  • Excellent memory retention
  • Cash handling skills
  • Coffee brewing techniques
  • Exceptional customer service delivery
  • POS system operation proficiency
  • Workflow management expertise
  • Clear communication skills
  • Food preparation skills
  • Multitasking and organization abilities
  • Attention to detail in tasks

Certification

  • food handlers certification

Languages

American sign language
Limited

References

References available upon request.

Timeline

Barista

Starbucks
11.2021 - Current

Online Order Filling and Delivery

Walmart
08.2020 - 02.2021

Junior Volunteer

Saint Agnes Medical Center
08.2019 - 08.2022

High School Diploma -

Clovis North Educational Center

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Maggie Contreras