Experienced Project Management professional with 20 years in Project Coordination, Design Project Management, and client relationship management across BPO, Banking, and Advertising sectors. Known for effectively managing multiple high-stakes projects simultaneously with a focus on quality, accuracy, and budget adherence. Proven track record in delivering client-focused solutions in fast-paced environments, with expertise in print production, branding, and cross-functional collaboration.
• Managed multiple client accounts and design projects, including large-scale branding and print production for world's Top brands.
• Coordinated cross-functional teams, overseeing tasks from project kickoff through completion, ensuring projects adhered to quality standards, budget constraints, and timeline requirements.
• Developed and maintained comprehensive project documentation, including timelines, budget reports, and task allocations.
• Conducted project briefings and QA sessions with the creative team, ensuring all assets met client specifications.
• Collaborated closely with account teams to review design briefs, specifications, and client feedback, achieving high satisfaction and alignment with brand standards.
• Directed day-to-day project operations, ensuring design and print materials were completed on time and within quality parameters.
• Handled project escalations, client inquiries, and change requests, consistently delivering solutions in line with client expectations.
• Participated in post-project reviews to identify areas for improvement, driving process enhancements for greater efficiency and quality.
• Managed high-profile client relationships and coordinated with creative teams to tailor projects to client needs.
• Provided client-focused solutions, maintaining strong client relationships through effective project delivery and issue resolution.
Additional Roles in Project Management and Client Support
Various Positions in Telecommunication and Financial Services (Altech Star BPO, TCS-Eserve), Chennai
2005 – 2010
Promotion & Warehouse: Promoted products to doctors and maintained warehouse inventory.
Order Delivery Management: Ensured timely delivery of orders and managed pharmacy sales.
Project Scheduling
Project Management
Problem-solving aptitude
Risk Management
Project lifecycle management
Cost Analysis
Change Management
Microsoft Project
Analytical Skills
Vendor Management
Regulatory Compliance
Contract Negotiation
Stakeholder Relations
Idea Development and Brainstorming
Workflow Analysis
Performance Metrics
Budget Control
Agile Methodologies
Compliance Monitoring
Performance monitoring
Written Communication
Adaptability
Continuous Improvement
Time management abilities
Strategic Planning
Documentation And Reporting
Interpersonal Communication
Goal Setting
Conflict Resolution
Customer Relationship Management
Interpersonal Skills
Work Planning and Prioritization
Team building
Relationship Building
Phone and Email Etiquette
Detail Oriented
Decision-Making
Creative Thinking
Team Leadership
Team Collaboration
Organizational Skills
Excellent Communication
Quality Control
Agile Methodology
Schedule Coordination
Project Planning
Training and mentoring
Client Relations
Client Relationship Management
Scope Management
Cross-functional coordination
Meeting facilitation
Requirements Gathering
Rising Star Award (2014): Recognized at Tag Worldwide for excellence in client management and delivery of multiple design projects with consistent quality.
Process Improvement Champion: Implemented successful process improvements in design project workflows at Hogarth and Tag, enhancing overall team efficiency.