Maged Qassem
Clovis
Summary
Skilled Technician with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Store Supervisor
Rafika Hussein
03.2017 - 08.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Promoted business' development by building and maintaining relationships with new clients.
ATM Field Service Technician
A1 ATM
02.2023 - Current
- Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Facilitated maintenance team training procedures to align with company standards.
- Serviced Keypads, Cash Dispenser, and various equipment for expedient repair and minimal downtime.
- Worked flexible hours across night, weekend, and holiday shifts.
- Tasked to withdrawal large sums of cash daily to deposit in each ATM location (89 ATM located in Central Valley)
- Safeguarded customer information by adhering to security protocols during service visits.
Store Manager
Chevron
09.2023 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Political Science Minor in Legal Studies
SUNY At Buffalo
Buffalo, NY07-2018
High School Diploma -
Cheektowaga Central High Shool
Cheektowaga, NY06-2012
Skills
- Electrical Troubleshooting
- Network Connectivity
- Hardware Installation
- System Upgrades
- Equipment Repair
- ATM maintenance
- Equipment testing
- Hand tool expertise
- Customer Service
- Cash handling expertise
- Field Service Operations
- Verbal/written communication
Languages
Arabic
Full Professional
Timeline
Store Manager
Chevron
09.2023 - 01.2025
ATM Field Service Technician
A1 ATM
02.2023 - Current
Store Supervisor
Rafika Hussein
03.2017 - 08.2022
Bachelor of Science - Political Science Minor in Legal Studies
SUNY At Buffalo
High School Diploma -
Cheektowaga Central High Shool
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