MAGDI AMAR MOHAMED
Vancouver,Canada
Summary
Dynamic and results-driven professional with extensive experience as Owner/CEO at Rif Moving, excelling in operational management and conflict resolution. Proven track record in enhancing client satisfaction and training staff, leveraging excellent communication skills and proficiency in multiple languages to foster teamwork and drive business success.
Overview
23
23
years of professional experience
Work History
Owner/CEO
Rif Moving
01.2012 - 01.2023
- Managed daily operations of moving services and logistics planning.
- Coordinated scheduling and routing for efficient service delivery.
- Developed training materials for new employees on safety practices.
- Implemented customer service protocols to enhance client satisfaction.
- Resolved customer inquiries and complaints with effective communication skills.
- Managed daily operations of business, including hiring and training staff.
Support Worker
Inter Resource Consulting
01.2016 - 01.2017
- Implemented individualized support plans to enhance client well-being.
- Collaborated with healthcare professionals to coordinate client services.
- Monitored client behavior and reported changes to the support team.
- Provided emotional support and companionship to clients in various settings.
- Maintained accurate records of client interactions and progress notes.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with daily living activities and personal care needs.
Kitchen Supervisor
Moxies Classic Grill
Vancouver, Canada
01.2004 - 01.2008
- Managed inventory levels and ordered supplies as needed.
- Trained new employees on food preparation and safety protocols.
- Enforced health and safety standards throughout the kitchen area.
- Assisted in menu planning and recipe development with culinary team.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Supervised kitchen staff to ensure efficient daily operations.
Supervisor
Café Crepe
Vancouver, Canada
01.2000 - 01.2004
- Supervised daily operations and staff activities in a fast-paced café environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed inventory levels and ensured proper stock rotation of ingredients and supplies.
- Trained new employees on customer service standards and café procedures.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Enforced health and safety regulations to ensure a clean work environment.
- Resolved customer complaints efficiently to enhance guest satisfaction.
- Directed and supervised team of 15 employees in daily operations.
Education
Addictions and Community Service Worker Diploma -
CDI College
Vancouver, BC01.2011
CPR and First Aid Certification Course -
TRAUMA TECH
Vancouver, BC01.2010
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC01.2003
Skills
- Excellent organization, decision-making, and time-management skills
- Excellent communication and research skills
- Ability to work cooperatively as a part of a team
- Able to work independently and under stressful conditions
- Knowledge of MS Word and Outlook
- Proficient in English, Spanish, Berber (Amazigh), and Arabic (level 1 and enrolled in studies)
- Conflict resolution
- Operational management
- Staff recruitment
- Profit and loss analysis
- Staff hiring
References
Reference upon request
Volunteer Experience
- Sponsor/Advocate, Employ To Empower, 01/01/20, Present
- Sponsor/Volunteer, Whole Way House, 01/01/10, Present
- Support Worker, Anchor of Hope, Vancouver, BC, 01/01/11, 12/31/12, Referring clients to service needed in the lower mainland, Filing clients records, Interacting with clients, Serving coffee & snacks
- Mental Health Support-Worker, MPA Society Drop-in Centre, 01/01/11, 01/01/11, 300
Timeline
Support Worker
Inter Resource Consulting
01.2016 - 01.2017
Owner/CEO
Rif Moving
01.2012 - 01.2023
Kitchen Supervisor
Moxies Classic Grill
01.2004 - 01.2008
Supervisor
Café Crepe
01.2000 - 01.2004
Addictions and Community Service Worker Diploma -
CDI College
CPR and First Aid Certification Course -
TRAUMA TECH
High School Diploma -
Sir Charles Tupper Secondary School
Similar Profiles
KARINA GRAHAMKARINA GRAHAM
Vice President, Talent Acquisition and Credentialing at Matrix Providers, Inc. (Company Wide RIF)Vice President, Talent Acquisition and Credentialing at Matrix Providers, Inc. (Company Wide RIF)
Vivienne Faith MadziwaVivienne Faith Madziwa
Massage Therapist at Protea Rif SpaMassage Therapist at Protea Rif Spa
Brianna MitchellBrianna Mitchell
Government Operations Consultant III at Department of Florida Commerce | RIF ProgramGovernment Operations Consultant III at Department of Florida Commerce | RIF Program
ZI WANGZI WANG
Operations Associate at Meta Doors & Finishing ProductsOperations Associate at Meta Doors & Finishing Products
Talia BrownTalia Brown
Intern at New Leaf EditionsIntern at New Leaf Editions