Magdalena Murinova
Sacramento
Summary
Dynamic food service professional with strong work ethic and extensive experience at Leatherby's Family Creamery, excelling in high quality customer service and team collaboration. Proven ability to manage varied and multiple orders efficiently while maintaining a positive work environment, cleanliness and attention to detail. Strong communicator with a commitment to enhancing guest experiences, offering a joyful, friendly and professional demeanor, as well as an ability to cooperate with others and to train new staff. Brings knowledge of restaurant operations, as well as a willingness to learn and grow in order to fulfill the role of barista.
Overview
4
4
years of professional experience
Work History
Waitress
Leatherby's Family Creamery
Sacramento, CA
05.2024 - Current
- Provided excellent customer service by promptly addressing guest needs and inquiries.
- Collaborated with team members to ensure efficient table turnover and order processing.
- Assisted in maintaining cleanliness and organization of dining area and service stations, ensuring a positive guest experience.
- Learned menu items thoroughly to effectively communicate specials and recommendations to guests.
- Adapted quickly to changing priorities and guest requests in fast-paced environment.
- Developed strong communication skills by interacting with diverse clientele regularly.
- Used cash registers and credit card machines to cash out customers.
- Upheld a positive and welcoming disposition, remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Food Service Supervisor
Leatherby's Family Creamery
Folsom, CA
05.2023 - 08.2023
- This job includes all responsibilities fulfilled as a food service worker, with the added duty of delegating tasks such as restocking, cleaning, and busy work to fellow employees to preserve an efficient workflow.
- Participated in training new staff on operational protocols and best practices, as well as food handling procedures and equipment usage to enhance efficiency.
- Oversaw team of food service workers, ensuring productivity within the workplace whilst maintaining a positive environment, occasionally also managing breaks.
- Utilized strong multitasking skills to manage multiple orders and people simultaneously without compromising quality or accuracy.
- Handled cash payments and checking out tables.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Food Service Worker
Leatherby's Family Creamery
Lincoln, CA
06.2022 - 08.2022
- Prepared and served food items, following safety and quality standards.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Followed all health regulations and procedures to ensure food safety compliance.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Collaborated with team members to optimize workflow during peak service hours.
- Provided excellent customer service whilst working takeout by addressing guest inquiries and requests promptly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Kolbe Academy
Napa, CA05-2029
Skills
- Efficiency
- Quick learning
- Experience with customer service & taking orders
- Strong multitasking
- Team collaboration
- Attention to detail
- Time management
- Maintaining cleanliness
- Active listening
Timeline
Waitress
Leatherby's Family Creamery
05.2024 - Current
Food Service Supervisor
Leatherby's Family Creamery
05.2023 - 08.2023
Food Service Worker
Leatherby's Family Creamery
06.2022 - 08.2022
High School Diploma -
Kolbe Academy