MAGDALENA LOPEZ
San Jose
Summary
Dedicated professional with experience supporting diverse individuals in education and healthcare. Demonstrates strong communication, organization, and problem-solving skills in fast-paced environments. Pursuing a Resident Advocate position to foster a safe, respectful atmosphere for residents while facilitating resource connections and delivering client-centered support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paraprofessional
Alpha Public Schools
San Jose
07.2018 - Current
- Implement Individualized Education Program (IEP) and behavioral support plans while collaborating with teachers, specialists, and families.
- Supervised and supported students with diverse behavioral and emotional needs, fostering a safe and structured environment.
- Utilized calm communication, de-escalation strategies, and positive behavioral support techniques to effectively manage challenging situations.
- Communicate effectively with Spanish- and English-speaking families to ensure clear understanding of student needs and services.
- Maintain accurate documentation and progress trackers to monitor goals and ensure program compliance.
- Organized materials, maintained records, and completed administrative tasks efficiently to support program operations.
Paraprofessional
Franklin McKinley School District
San Jose
03.2013 - 07.2018
- Supported students' academic, behavioral, and emotional needs through targeted one-on-one guidance and engaging group activities to foster their overall development.
- Used structured communication tools such as visual supports and social stories to assist students with emotional regulation and social skills.
- Collaborated with teachers and staff to implement support plans and ensure consistent care.
- Helped maintain a safe environment by monitoring student behavior, resolving conflicts, and supporting positive interactions.
- Supervised classroom activities, transitions, and school events to ensure student safety and facilitate smooth operations.
Medical Administrative Assistant
Dr. Ghandi Family Practice
Santa Clara
02.2012 - 02.2013
- Welcomed patients, fostering a respectful and supportive environment in a busy medical office.
- Scheduled appointments, verified insurance, and coordinated referrals while maintaining confidential records.
- Addressed patient questions and concerns with professionalism and empathy, enhancing patient experience.
- Maintained accurate documentation, medical charts, and administrative records.
- Handled office tasks such as filing, faxing, and copying while ensuring organization of confidential documents.
Education
Associate of general studies - Science
Evergreen Valley College
San Jose, CA05-2025
Medical Administrative Assisting Diploma -
Everest College
San Jose, CA07-2012
Skills
- Client support and advocacy
- De-escalation support
- Conflict mediation
- Documentation and reporting
- Confidential record keeping
- Bilingual communication
- Microsoft Office
- Google Workspace
- Strong organization
- Multitasking in fast-paced environments
- Team collaboration
- Leadership assistance
Certification
Evergreen Valley College, Summa Cum Laude
Timeline
Paraprofessional
Alpha Public Schools
07.2018 - Current
Paraprofessional
Franklin McKinley School District
03.2013 - 07.2018
Medical Administrative Assistant
Dr. Ghandi Family Practice
02.2012 - 02.2013
Associate of general studies - Science
Evergreen Valley College
Medical Administrative Assisting Diploma -
Everest College