Magdalena Kozlowska
Kingston,ON
Summary
Driven professional with a track record of enhancing efficiency and client satisfaction at St. Lawrence Pools and Spas. Skilled in organizational tasks and excellent communication, adept at coordinating teams and managing resources effectively. Demonstrated ability to improve service delivery, achieving significant results in fast-paced environments. Additional 20 years customer care experience at Startek Canada Inc.
Overview
2
2
years of professional experience
Work History
Construction Worker
Laframboise Consruction
08.2022 - 02.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
Service Coordinator
St. Lawrence Pools and Spas
10.2021 - 08.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Education
Correctional Worker
St. Lawrence College
Kingston, ON04.2002
Skills
- Painting and finishing
- Truck loading
- Team-oriented and dependable
- Worksite preparation
- Quality Control
- Telephone communication
- Organizational Skills
- Excellent Communication
- Issue Research
Languages
Polish
Native or Bilingual
Timeline
Construction Worker
Laframboise Consruction
08.2022 - 02.2024
Service Coordinator
St. Lawrence Pools and Spas
10.2021 - 08.2022
Correctional Worker
St. Lawrence College
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