MAGDALENA GONZALEZ
Suisun City
Summary
Detail-oriented and highly organized Office Assistant with proven experience in administrative support, payroll processing, healthcare operations, and office management. Skilled in HIPAA compliance, patient record management, and medical office procedures, with the ability to maintain strict confidentiality and accuracy. Adept at multitasking, problem-solving, and streamlining office operations to support organizational goals. Brings versatile customer service experience across multiple industries and a track record of professionalism and adaptability. After dedicating time to family responsibilities, continued to strengthen organizational, communication, and time-management skills. Eager to leverage these strengths to deliver efficiency, reliability, and excellent service in a dynamic office environment. Bilingual, presentable, and an effective communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
Garvey Vineyard Management
06.2023 - Current
- Manage day-to-day administrative operations, including filing, scheduling, and vendor correspondence, ensuring smooth office workflow.
- Support payroll processing by maintaining accurate employee timekeeping records and handling confidential payroll and HR documents.
- Perform light accounting duties, including preparing and reconciling invoices, memos, and financial statements on a weekly and monthly basis.
- Assist with data entry and document management to improve efficiency and accuracy in recordkeeping.
- Provide customer service and administrative support to staff and clients, resolving inquiries promptly and professionally.
- Oversee office supply inventory, placing orders and distributing materials to workstations as needed.
- Handle general office clerk duties and errands, contributing to efficient daily operations.
Hostess
Charlie Palmer Steak
01.2024 - 08.2024
- Delivered a high-quality guest experience by greeting customers, managing reservations, and monitoring wait times.
- Coordinated guest seating with waitstaff to optimize table turnover and enhance service flow.
- Handled a high volume of phone calls, managing reservations, addressing customer inquiries, and processing in-room dining orders.
- Escorted guests to dining and bar areas, ensuring a welcoming and professional atmosphere.
- Supported waitstaff by assisting with guest needs and maintaining smooth front-of-house operations.
Patient Administrative Lead
Vectrus - Kuwait
02.2019 - 08.2019
- Execute day-to-day administrative operations for medical support services.
- Patient Administration Supervisor, overseeing a team of 22 employees.
- Departments overseen: Dental, Medical Records, Host Nations, Behavioral Health, and Medical
- Provide coordination and administrative support to all retired and present military personnel.
- Safety and Quality Representative, submit monthly Safety and Quality Committee metrics.
- Oversee Host Nation Referral Management Office Operations for all Military Members, coordinating directly with third-party medical service providers.
- Conduct weekly/monthly audits with internal and external agencies, as required.
- Oversee senior positions to ensure all reports, tasks are completed as needed/requested.
- Request and review monthly invoices from all Host Nation Facilities to ensure monthly payments are processed.
Patient Access Coordinator
Vectrus - Kuwait
11.2016 - 02.2019
- Execute day-to-day administrative operations for medical support services.
- Register eligible patients by obtaining and verifying demographic information through direct interaction with patients.
- Have knowledge of all departments under Medical Support Services, such as: Dental, Medical Records, Host Nations, Behavioral Health, and Medical
- Schedule appointments with US Army Health providers, coordinating directly with US Government.
- Maintain military personnel medical and dental records in accordance with applicable policies and regulations.
- Strictly adhere to The Privacy Act of 1974, HIPAA and instructions provided by the US Government.
- Assist in preparation of various daily, weekly and monthly reports to meet established contractual timelines.
- Perform other duties as required and directed by the Patient Administrative Supervisor.
Postal Clerk
Vectrus - Kuwait
09.2016 - 11.2016
- Load/unload mail trucks verifying each parcel is accounted for utilizing an incoming mail manifest.
- Open and process mailbags and letter trays.
- Perform Postal Supply functions; manage stocks, conduct inventory, order and receive supplies.
- Utilize AMPS to upload customer shipment tracking.
- Provide customer service to authorized patrons and explain/advise available postal services.
- Perform parcel inspection functions; inspect cartons mail prior to entering the postal system to ensure articles are free of non-mailable items prescribed by the Department of Defense.
- Issue mail (i.e., Barcoded, Insured, Certified, Registered mail) to unit Mail Clerks, DOD civilian and contractors.
Education
Undergraduate -
Napa Valley College
Napa, CA06-2020
High School Diploma - undefined
Vintage High School
Napa, CA01-2013
Skills
- Professional Service
- Leadership
- Customer Service
- Teamwork
- Attention to Detail
- Time Management
Certification
- Food Handlers Card - Oct 2025
- CPR Certification - Aug 2025
- Vectrus – Kuwait - Sept. 2016
- HIPAA compliance & patient confidentiality
- Safety representative
- Quality representative
- Document control clerk
Languages
Spanish
Timeline
Hostess
Charlie Palmer Steak
01.2024 - 08.2024
Office Assistant
Garvey Vineyard Management
06.2023 - Current
Patient Administrative Lead
Vectrus - Kuwait
02.2019 - 08.2019
Patient Access Coordinator
Vectrus - Kuwait
11.2016 - 02.2019
Postal Clerk
Vectrus - Kuwait
09.2016 - 11.2016
High School Diploma - undefined
Vintage High School
Undergraduate -
Napa Valley College