Magdalena Dominguez
Arroyo Grande
Summary
Proven leader in hospitality management, notably with Azul Hospitality, where I enhanced guest satisfaction and team productivity through effective training and organizational leadership. Skilled in cleaning and sanitation, I significantly improved room cleanliness standards. My strong guest relations and ability to resolve issues swiftly underscore my commitment to service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Self Employee
My Self
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeping Supervisor
Azul Hospitality
02.2022 - 06.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Miscellaneous (housekeeping Supervisor,public,etc)
Hotel Cerro
11.2020 - 02.2022
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Turn Down
Dolphin Bay Resort
11.2016 - 11.2020
Education
Mexico
MexicoSkills
- Cleaning and sanitation
- Organizational leadership
- Guest relations
- Task assignment
Languages
English
Professional Working
Timeline
Self Employee
My Self
09.2024 - Current
Housekeeping Supervisor
Azul Hospitality
02.2022 - 06.2024
Miscellaneous (housekeeping Supervisor,public,etc)
Hotel Cerro
11.2020 - 02.2022
Turn Down
Dolphin Bay Resort
11.2016 - 11.2020
Mexico
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