Magdalena Sarosiek
Toronto,Canada
Summary
An experienced manager with over 10 years of experience in overseeing, hiring, training and development of new employees and staff. Customer service expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer service to create positive experience. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
General Manager
Peoples/Mappins Jewelers
Toronto, Canada
06.2017 - Current
- Oversee day to day store activities
- Directly engage with clients to build strong business and lifetime relationships
- Manages staff in all aspects of their duties by providing advice, support and guidance
- Consistently improve customers satisfaction through expert resolution of conflicts, issues and concerns
- Develop highly empathetic client relationship and earned a reputation for delivering exceptional customer service
- Preparing daily targets for employees to help them achieve sales quota
- Coach and motivates team to achieve best results in sales and customer service
- Experience working in a high-volume client service environment
Boutique Manager
La Swiss
Toronto, Canada
09.2011 - 02.2014
- Responsible for overall store sales performance - duties & accomplishments include:
- Direct contribution of raising sales over 30% sales annually
- Increasing corporate sales through cross-promotions
- Setting up new accounts for corporate clients
- Organize and coordinate store events
- Visual merchandising and window display
- Coached employees about existent and new products and selling approaches
- Handled customer requires/complaints and designed best solving option
- Managing relationships with suppliers, vendors and internal clients
- Daily sales reports, e-mail, internet and word processing
- Ensuring product volumes & order flow are optimized to achieve target sales and objectives
- Ordering products in a range of selections for the store while adhering to budgetary guidelines
- Strategically planed and maintain appropriate inventory level
- Providing administrative support to corporate office
- Prepared daily targets for the employees to assist in achieving store goals
Office Manager
Mega Save Optical
Toronto, Canada
03.2005 - 09.2010
- Provide executive assistance to entire team in a variety of functions
- Carry out office-related tasks, including purchasing office supplies, maintaining sales materials, answering phone calls, greeting clients, and updating electronic filing systems
- Maintain and update information on timesheets and invoices
- Administer company expenses by entering supplier invoices, gaining authorization to pay supplier invoices, updating payment details, and answering accounts payable/ receivable
Education
Diploma - Business Administration
University of Wroclaw
Poland05-1998
Skills
- Financial document control
- Staff training and development
- Sales
- Customer relationship management
- Administrative skills
- Sales planning and implementation
- Training and development
- Team leadership
- Public relations
- Employee scheduling
- Staff supervision
- Deadline oriented
- Vendor relationships
- Budget analysis
- Workflow planning
Languages
- English
- Polish
Timeline
General Manager
Peoples/Mappins Jewelers
06.2017 - Current
Boutique Manager
La Swiss
09.2011 - 02.2014
Office Manager
Mega Save Optical
03.2005 - 09.2010
Diploma - Business Administration
University of Wroclaw
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