Maggie Jakubiak-MacDougall
St. Catharines,ON
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
17
17
years of professional experience
Work History
Owner/General Manager of Operations
TL Ferguson- The Feathery Pub
01.2008 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with customers resulting in repeat business.
- Managed financial aspects of the business, including budgeting, financial reporting and staffing.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing and social media strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions ie. COVID-19 by making informed decisions that protected the business''s financial stability.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed employee disputes by employing conflict resolution techniques.
- Motivated employees through special events, incentive programs, and constructive feedback.
General Manager
TL Ferguson Ltd. Upper Deck Bar & Grill
09.2012 - 01.2020
- Oversaw payroll functions, ensuring accuracy.
- Managed and motivated 30 + employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and other managers to keep everyone on same page and working toward established business goals.
Education
Diploma - HR Management
McMaster University
Hamilton, ON01.2025
Post Graduate Diploma - Public Relations
Niagara College
Welland, ON08.2013
Bachelor of Arts - Business Administration
Brock University
St. Catharines, ON08.2012
Skills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Employee reviews
- Staff Management
- Business marketing
- Talent Development
- Human Resource Management
- Decision-Making
- Teamwork and Collaboration
Timeline
General Manager
TL Ferguson Ltd. Upper Deck Bar & Grill
09.2012 - 01.2020
Owner/General Manager of Operations
TL Ferguson- The Feathery Pub
01.2008 - Current
Diploma - HR Management
McMaster University
Post Graduate Diploma - Public Relations
Niagara College
Bachelor of Arts - Business Administration
Brock University
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