Magda Hazenbosch
Barrie
Summary
Medical office administration professional with comprehensive background in managing healthcare operations and patient interactions. Known for collaborative approach and results-driven mindset, consistently adapting to meet evolving needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Mill Creek Long Term Care
05.2022 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
Customer Service Representative
HGS Canada Global Solution
08.2018 - 04.2022
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interaction or transactions, recording details of inquiries, complaints, or comments as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers’ problems
- Solicit sales of new or additional services or products
- Review claims adjustments with dealers, examine services or issues, and approve or disapproving dealers’ claims
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispacher
TLM Machining Services
12.2017 - 05.2018
- Checked for accuracy by verifying data and records.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Improved data accuracy by thoroughly reviewing and verifying entered information, identifying errors and making necessary corrections.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
Logistics Specialist
Fluor Inc. Logcap IV
10.2009 - 11.2016
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tracked orders and notified customers of status or potential delays.
- Created and managed project plans, timelines and budgets.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Food Service Lead
KBR Inc. Logcap III
12.2007 - 08.2009
Office Administrator
Plava Klinika
05.2003 - 12.2007
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Warehouse Logistical Co-ordinator
KBR Inc. Logcap II
08.1998 - 03.2003
Personal Support Worker (private home)
10.1992 - 08.1998
Education
Medical High school -
Accounting and payroll -
CTCCC College
Barrie, ONPSW -
CTS Canadian Carrier College
Diploma: Medical Office Administrator -
CTSCCC College
Barrie, ON04.2022
Skills
- Team working
- Team building
- Health and safety in the workplace
- Working under pressure
- Excellent organizational skills
- Computer skills
- Efficient office skills
- Knowledge Sharing
- Report writing
- Accepting Accountability
- Appointment setting
- Follow-up skills
- Chart updates
- Managing patient records
- Patient scheduling proficiency
- Registration management
- Electronic health records
- Collections experience
- Staff training and development
- Office procedures
Certification
- CPR
- GPA
- First Aid
- NVCI
- MHFA
Relatedcoursesandskills
- Medical Terminology
- Quick Book
- Accounting
- Customer Service (experience 5 yrs.)
- Administration (experience 5 yrs.)
- PSW (experience 11 yrs)
Qualificationsandeducation
- Medical High School, Tuzla Bosne Srebrne 8, Bosnia & Herzegovina
- Diploma: Medical Office Administrator, CTSCCC College, Barrie, ON, CA, MM/DD/YY
- Accounting and Payroll, CTCCC College, MM/DD/YY
- PSW, CTS Canadian Carrier College, MM/DD/YY
Languages
English
Full Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Documented and resolved any issue which led to good resolved
Timeline
Medical Office Administrator
Mill Creek Long Term Care
05.2022 - Current
Customer Service Representative
HGS Canada Global Solution
08.2018 - 04.2022
Dispacher
TLM Machining Services
12.2017 - 05.2018
Logistics Specialist
Fluor Inc. Logcap IV
10.2009 - 11.2016
Food Service Lead
KBR Inc. Logcap III
12.2007 - 08.2009
Office Administrator
Plava Klinika
05.2003 - 12.2007
Warehouse Logistical Co-ordinator
KBR Inc. Logcap II
08.1998 - 03.2003
Personal Support Worker (private home)
10.1992 - 08.1998
PSW -
CTS Canadian Carrier College
Diploma: Medical Office Administrator -
CTSCCC College
Medical High school -
Accounting and payroll -
CTCCC College
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