Magda Guerilus

● Worked with Alzheimer patients, as well as patients who had a stroke.

●Ability to use a lift to move patients from a bed to a wheelchair.

●Ability to change diapers, treat bedsores per nurse instructions.

● Assist patients in their daily routine (washing, feeding, turning, dressing, etc.).

● Make beds and ensure the cleanliness of the rooms.

● Ensure the prevention of infections, contamination and accidents.

● Perform other support duties as required.

• Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
• Set up and maintained traffic control closures for crews working alongside public right-of-way.
• Led team of traffic control technicians, including monitoring safety requirements, PPE usage and compliance with company standards.
• Created traffic control plans for difficult areas to maintain public and coworker safety.
• Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
• Developed solutions to enhance vehicular flow and safety by analyzing traffic data.

• Documented conversations with customers to track requests, problems and solutions.
• Educated customers on special pricing opportunities and company offerings.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

• Placed products in boxes
• Operated machines to pack products
• Made sure that everything is in good quality before going on the fridges
• Lift boxes to put them on racks

• Helped clients about the claims process for Volkswagen about the emissions problems.
• Explained in detail the choices that they have based on which decisions they will decide to take and where to go to look for certain information.
• Calculated the vehicles values and the cash payments they might receive when the approved emissions modifications will be available for certain cars.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Dispatched technicians to solve issues at the customer’s houses.
• Take care of billing and other information based on the client’s needs and give a good customer experience.
• Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.